This is really empowering!

ScaleFocus is a European IT solutions delivery center. Focused on crafting technology excellence, R&D and innovation in the domains of Digital, Data and Cloud. Established in 2012, ScaleFocus was founded with the main goal to become The Trusted Technology Partner, which has the sole purpose to bring customer success. In eight years, they have managed to turn into the biggest software company in Bulgaria.







Started using Payhawk

September 2019


Company cards

Receipts collection

Features they love

  • Card management
  • Paperless

“We are optimizing the time of our accounting team, they don’t have to do paperwork with banks, it is very easy to administer rights and limits from the web platform. This is really empowering! “

Iliyana Krushkova, CFO


ScaleFocus was recognized as one of the FT 1000 Europe’s Fastest-Growing Companies in 2019.  With more than 300+ customers and 500+ projects, they support companies with customer-centric solutions through good software. Their main industry focus is telecom, insurance, healthcare, fintech and finance, logistics, transportation, energy, and utilities.


ScaleFocus and Payhawk partnered in September 2019. Previously, ScaleFocus used conventional banks, but their complex processes for managing cards made them look for an alternative solution. For a company with more than 800 employees, who traveled frequently, this was a constant headache.


ScaleFocus has been using the platform with a pilot number of 15 employees, but Iliyana tells us they are set on bringing that number up to 200 once business travel becomes more accessible.


The Payhawk Dream


“The challenge of using bank cards was that there are very complicated to manage. For every employee change, for every new card to be re-issued, or to delete/terminate a card because somebody left the company, there was a significant amount of paperwork that needed to be completed. This took a lot of time.


In addition, for a simple credit card limit increase, we needed to get approval by the Bank and internal approval by our board of directors, this created a lot of overhead and nobody of us was fond of having these cumbersome processes.”


With an organizational culture focused on online processes, ScaleFocus tries to keep paper documentation to the bare minimum. In alignment with these values, Payhawk has offered a great solution for managing cards, invoices, and expenses.  Furthermore, changes in the accounting and tax legislation in Bulgaria in the last years have helped a lot. It is no longer required to keep paper invoices and documents, as keeping a digital copy is now sufficient.


“After switching to entirely remote work due to the pandemic, using Payhawk for payments instead of our traditional banks really helped.” Iliyana mentions they did not need to go through any process as before. All they need, like adding users, issuing cards, or raising spend limits, is done on the Payhawk platform with a few clicks.


Having this accessibility was very important for us to be completely remote.


“Before Payhawk, we were reimbursing travel expenses to most of the frequent travelers. This took a lot of time and is not a fair policy for the employees. If we adopt Payhawk fully, we will be able to do the trip expense report in real-time. Now we wait up to 2/3 weeks until employees are back to have all the tickets and the expense report. We are eager to optimize this process.”


In terms of reducing the time of invoicing processing, we do have some improvement. Payhawk cardholders are uploading the documents directly to the platform and including themselves important information for our internal management like cost center or project or budget category. This can be chosen in the app and with the predefine lists, they can quickly choose what is applicable and save email chains with the accounting team.


What’s next?

Once employees start traveling again, ScaleFocus aims to take full advantage of the FX rates. This will be a real cost-saver, as most of their trips are in the US. According to Iliyana,


It will be super beneficial to use Payhawk instead of using personal cards, as the exchange rates are horrific!

With Payhawk you can avoid currency exchange fees completely by issuing a card in the same currency as your transaction. Even for transactions in currencies different than your card currency, our clients can save up to 6 times on exchange rate fees.


ScaleFocus would also love to have a direct integration with its current ERP system, Financial Force which would make data export from Payhawk even easier. A dream come true would be to link the payment method with the expense tool.


Want to know more? Book a demo with us:


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