From Revolut to Payhawk

Gtmhub is an Objective and Key Results (OKRs) platform that enables organizations to improve internal alignment and maintain focus, guiding companies along their journey of accelerated growth and transformational change.

Headquarter

Sofia

Industry

SaaS

Employees

90

Started using Payhawk

January 2020

Challenges

Receipts collection

Company cards

Features they love

  • Customer care
  • Push notifications
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«We switched from Revolut to Payhawk not only because with Payhawk it’s easier to meet compliance requirements, but also because we get all the support we need.»

Polina Kasaboneva, CFO

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About Gtmhub

With more than 600 clients worldwide, Gtmhub is the most powerful Objectives and Key Results (OKRs) platform that enables organizations to connect strategic priorities and daily execution. Closing a €9 million Series A financing round led by CRV, the company powered the evolution of its platform into an enterprise success system that helps customers amplify goal achievement and accelerate growth.

 

OKRs evolved from the DNA of goals and management by objectives (MBOs) at Intel in the 1970s. They migrated to Google in the late 1990s and the rest of Silicon Valley. OKRs are the best way for companies to establish focus and alignment around a shared purpose and embed transparency into the culture of an organization to engage and excite everyone to deliver their best work.

 

We had a chance to talk to Polina, CFO at Gtmhub. She shared why they chose Payhawk over Revolut and why.

 

When did you start using Payhawk?

We finally made an account with Payhawk at the beginning of the year 2020, but it was not until these past few months that we really started using it. We switched from Revolut to Payhawk not only because with Payhawk it’s easier to meet compliance requirements, but also because we get all the support we need.

 

What do you like most about Payhawk?

Customer care.  If I ever find myself struggling with the platform, I just pick up the phone, call the Payhawk team and they are on it. Their customer support is the thing I value most. Everyone is so responsive – the Payhawk team is able to help me solve my issues even post working hours on weekends or holidays.

Product-wise, I really like the mobile push notifications that alert me whenever a card expense occurs. I’m advising everyone from the team to have those enabled because they are super effective.

 

What’s more, not long ago, I decided to check exactly how much we at Gtmhub were using the Payhawk platform. First, I checked if the team is scanning and uploading expenses documents. This is extremely important to us as our accounting team needs to track, store, and manage everyone’s receipts and invoices. And I was pleasantly surprised – everyone had uploaded their receipts. This is a major milestone. So, thank you for making the accountants’ lives easier.

 

As a finance manager, what do you think of Payhawk’s web platform?

I think that Payhawk offers the best combination of a payment platform and an expense management tool. It includes many layers and processes – your product is just perfect for mid-size companies.

 

Also, Gtmhub is currently working with an external accounting firm. The accounting firm recently told me that they love how they receive the information from Payhawk. The information is consolidated, with links to all the documents – this is of huge convenience to them and again makes the work of a regular accountant painless.

 

Sometimes customers are reluctant to give payment cards to employees. They think that providing cards with free access to company funds is risky.

How would you convince finance managers to distribute company cards?

In my opinion, all employees who go on business trips should have such cards. If you fear that people will use up all company funds, just set low spending limits, like 100 Euros.

 

This is a convenient, paperless, and totally secure process. If needed, you can freeze the card in a minute. Finance managers can administer limits and access to all expenses in real-time. So, my advice would be – if a finance manager has any concern over providing other employees with payment cards, they should just start with lower spending limits.

 

What we previously did at Gtmhub was to make bank wire transfers before trips. This occasionally led to delays in payments. That’s why having Payhawk cards makes the lives of everyone easier.

 

Payhawk is also a great budgeting tool. I am currently not using the product as a budgeting tool because our budget changes every month – this is what usually happens in startups. But if you’re part of a large organization with a 1-year budget, Payhawk is a great tool for budget management.

How can we improve our tool?

I’d like to see Payhawk introduce bank payments and credit cards along with the debit cards you already offer. Also, you should consider offering cashback. I’m really looking forward to seeing these features implemented.

 

Payhawk is working on these improvements. Stay tuned and talk to us for more details.

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