Visa Cards

Last modified Sept 1, 2019

These Terms and Conditions apply to the Cards which are issued to you for Users to use on your behalf. The Cards are issued by Wirecard Card Solutions Limited, an Electronic Money Institution authorised and regulated by the Financial Conduct Authority in the United Kingdom.

 

INTRODUCTION

  • These Terms and Conditions apply to the Cards which will be issued to you and used by Users, on your behalf and as authorised by you in accordance with section 2 . They include Schedule 1, which contains a list of defined terms and Schedule 2, which details the Card Fees.
  • Wirecard Card Solutions Limited is an FCA-authorised Electronic Money Institution (firm reference number: 900051) which is subject to regulatory requirements governing its conduct of business, and a member of the VISA and MasterCard schemes.
  • You agree to comply fully with all regulatory and scheme requirements which may be applicable to the use of the Cards.
  • You acknowledge that you have a relationship with the Reseller who has facilitated your procurement and use of the Program and you agree that:
    • the Reseller shall be authorised to give instructions to us on your behalf and to you on our behalf in relation to any of the provisions of these Terms and Conditions;
    • when we are required to send you information or documentation relating to the Program and these Terms and Conditions, this might be sent directly by us to you or through the Reseller; and when you are required to send us information or documentation relating to the Program and these Terms and Conditions, this might be sent directly by you to us or though the Reseller.
  • You acknowledge and agree that the funding of the Corporate Account by you and the use of the Cards (whether by you or Users) shall constitute your acceptance of and agreement to these Terms and Conditions.

 

PROGRAMS AND CARDS

  • Services to be provided

    • We shall issue you with Cards in accordance with these Terms and Conditions and Applicable Law and you shall carry out your obligations in accordance with these Terms and Conditions and Applicable Law.
    • You acknowledge and agree that:
      • our sole relationship under these Terms and Conditions is with you;
      • the Corporate Accounts and Cards are provided by us to you and you have sole responsibility and liability for the use of the Corporate Account and the Cards by Users;
      • where a User uses a Card, they shall do so on your behalf and as your agent. This means for example that where a User authorises a transaction in accordance with clause 3.6 , you shall be deemed also to have authorised that transaction;
      • we may, where necessary, liaise directly with Users for the purposes of performing our obligations under these Terms and Conditions, including operating the Program and complying with Applicable Law.
    • Neither of us shall be required to do anything under these Terms and Conditions that would cause us to break any Applicable Law.
  • Scope of the Program

  • We shall provide the Corporate Account which underlies the Program to you.

 

CORPORATE ACCOUNTS AND PAYMENT SERVICES

  • Funding and adding value to the Corporate Account

    • We shall provide a Corporate Account (whether this is an individual or collective account) at your request and add value to the Corporate Account on receipt in cleared funds of the amount remitted by you to us. You may provide funds for the Corporate Account by electronic transfer to an account specified by us. You shall not add value to a Corporate Account using funds that you have received either directly or indirectly from a User.
    • We shall allocate funds to each User’s Prepaid Account in accordance with the information provided to us, and you acknowledge and agree that we shall be entitled to act on all such instructions given to us, irrespective of the method of provision of such instructions.
    • You must ensure that the correct amount is paid to the Corporate Account. You acknowledge and agree that funds cannot be transferred back to you or redeemed from the Corporate Account once a funding payment has been made (other than
      through Card spend) and that all funds must be allocated to a Prepaid Account in accordance with clause 3.1(b).
    • In limited circumstances (as detailed in clause 3.1(e) ) and where we agree, you may
      ask us (through the contact information detailed in clause 8.1(b) ) to unload value from
      a User’s Prepaid Account to the Corporate Account.
    • The circumstances referred to in clause 3.1(d) are:
      • where value has been added to a Prepaid Account in error (whether due to an incorrect amount or through allocation of the correct amount to an incorrect Prepaid Account);
      • any other circumstances we consider appropriate in light of your request.
    • You agree that we shall not be required to issue a Card or add value to a Prepaid Account or Corporate Account:
      • if doing so would exceed the maximum amount we may determine and notify to you from time to time;
      • if we are entitled to terminate these Terms and Conditions immediately upon notice, or we have reasonable grounds to suspect that we are so entitled;
      • following termination of a Program or these Terms and Conditions; or
      • if we think it is inappropriate to do so at any time for any reason permissible by law.
  • Fees

    • You acknowledge and agree that fees shall be charged directly to a User’s Prepaid Account for their use of the Card («Card Fees«) as set out in Schedule 2.
    • You acknowledge that additional fees may be charged by third parties for transactions (including through Automated Teller Machines).
  • Foreign currency transactions. You acknowledge that if the User makes payments in a currency other than the currency in which the Corporate Account is denominated, the payment will be converted to the currency of the Corporate Account in accordance with the Network Rules. The currency conversion rate used on the processing date may differ from the rate that would have been used on the purchase date or the date when it is applied to the account. The User’s transaction information will show both the amount of the transaction in the Card currency after the currency conversion and the amount of any applicable Card Fees. We will make available upon request, by the User calling our contact centre, the applicable reference exchange rate used as the basis to calculate the currency conversion. The reference exchange rates used may vary daily; changes in these rates may be applied immediately and without notice to you or the User.
  • Providing Cards

    • Promptly after receiving User Details and the funds to be added to the Corporate Account, Users (and, if relevant, each Additional User) must be provided with:
      • a Card (or, in the case of a virtual card, with the details the User or Additional User needs to make payments using the Corporate Account);
      • a document setting out the purposes for which the User Details will be used by us and the disclosure and transfer of User Details to and by us or our Affiliates, or third parties for designated purposes; and
      • any other materials determined by us from time to time.
    • Where we provide a Card and other materials directly to the User, it will be sent to the User at the address provided to us in the User Details.
    • We shall make available to the User a guide setting out how they can use their Card via the Account Management Portal.
  • Identification

    • You acknowledge that Applicable Law requires us to obtain, verify and record identifying information about you prior to starting the Program, opening or receiving funds into the Corporate Account, or issuing any Cards, and from time to time during the continuance of the Program. You acknowledge that we may refuse to issue any Cards before receiving and verifying such information.
    • If necessary in relation to the Program, you agree to provide information as to the identity of the Users and Additional Users as we may request from time to time for the purposes of our compliance with Applicable Law. We may in our sole discretion agree that Users may provide personal information and documentation for identification purposes directly to us (via the Users’ access to the Account Management Portal).
    • If you ask for a Card to be delivered to a User or Additional User who is a Minor, you may wish to obtain a signed consent from the Minor’s parent or legal guardian. You agree to indemnify us and hold us harmless against any claim by any User who was a Minor at the time their Card was issued together with all legal costs, including reasonable lawyers’ fees, court costs and settlement expenses, save to the extent that any such claim arises out of our having breached these Terms and Conditions, been negligent or fraudulent, or engaged in wilful misconduct.
  • Transaction processing

    • Users will be required to authorise any transactions made using the Card. Depending on the type of transaction, a transaction will be authorised by the User providing the Card details, signing a sales voucher or entering their PIN number.
    • You and Users cannot revoke a payment transaction initiated by or through an establishment at which a transaction is made, after the User has given consent for the transaction to the establishment, or after the transaction has been initiated (as authorisation for the transaction will be received by us almost immediately) and the amount of the transaction will immediately be debited from the relevant Prepaid Account. To cancel a recurring transaction, the User must notify us and the relevant establishment at which the recurring transaction was made, and provide us with evidence that such notification has been made.
    • Subject to clauses 4 and 8.4 below of these Terms and Conditions, where a transaction:
      • is to be made in any currency of a member of the European Union, we shall ensure that the payment will be credited to the recipient’s account by the end of the business day following our receipt of the User’s authorisation;
      • is to be made wholly within the European Economic Area but in another currency, we shall ensure that the payment will be credited to the recipient’s account by the end of the fourth business day following our receipt of the User’s authorisation.
    • (We may refuse any particular transaction at any time if: the balance in the Prepaid Account is insufficient to cover the amount of the transaction and any Card Fees; we believe a transaction is potentially suspicious or illegal; or we are unable to carry out the transaction due to errors, failures or refusals caused by retailers, payment processors, card networks or payment schemes who are processing transactions. If we refuse to carry out a Transaction, we will inform the User through an error message on the retailer’s contactless terminal or website or the ATM operator’s terminal.
    • (If for any reason a transaction is processed that results in a negative balance on the Corporate Account you shall immediately pay us the amount of the negative balance
      plus any applicable charges or costs resulting from such negative balance.
    • You shall remain liable for all transactions made using a Card.
    • We shall not be responsible to you or a User if a retailer or ATM operator refuses to accept a Card, nor if a retailer or ATM operator fails to disclose any surcharge for the use of the Card, or where a currency conversion service is offered at the point of sale or by the retailer or ATM operator and all charges and the exchange rate to be used for the conversion are not disclosed to the User at the point of sale or by the retailer or ATM operator.
  • User support

    • We shall maintain the following facilities through which Users may access information relating to their Prepaid Account on the Corporate Account:
      • an automated interactive voice response (IVR) system; and an Account Management Portal, both available 24 hours a day 7 days a week (excluding scheduled or necessary system maintenance); and a call centre operational at times available on request.
    • You must inform us if you require information relating to a Card and a User’s transaction history to be made available to you.
  • User contactIf you are contacted by a User about their Prepaid Account or a Card (including in relation to a
    Card that is expired, lost or stolen), you must ask the User to contact our contact centre.
  • Refunds

    • If a retailer refunds a purchase made with a Card the refund will be added to the User’s Prepaid Account. If an amount is taken from a User’s Prepaid Account in error it will be refunded to the relevant Prepaid Account.
    • You may be entitled to a refund of the full amount of any payment authorised by a User and initiated by or through a retailer in the European Economic Area provided that:
      • at the time the User authorised the payment the User did not know its exact amount and the amount the User was charged is greater than the User reasonably expected; and
      • you or the User makes the request for a refund within 8 weeks from the transaction date by calling the contact centre.
    • We will investigate the request for such a refund, taking into consideration the User’s recent spending behaviour and all relevant circumstances related to the payment. We may ask you for further information if we think it is reasonably necessary to work out if the conditions for a refund have been satisfied and may give this information to others investigating the matter. Any refund will be added to the relevant User’s Prepaid Account.
  • Security and loss or theft of Cards

    • You and the User should ensure that the Card and any personalised security credentials relating to the Card are kept safe and they should not be allowed to be used by or disclosed to anyone else.
    • Subject to Applicable Law:
      • we shall deactivate any Card that you or the User reports to us as lost or stolen and provide a replacement Card to an address (to be designated by the User), so that the User continues to have access to the Prepaid Account; and
      • notwithstanding anything contained in these Terms and Conditions, we shall have no liability or obligation to you in the event of the loss, theft or misappropriation of Cards where the identity of the User is unknown to us.
    • Users must check their transaction history through the Account Management Portal on a regular basis to identify any potential unauthorised use of the Card.
  • Expiry and remaining Prepaid Account balance:
    (a) You acknowledge that Cards will include an expiry date. Users will not be able to use a Card after the expiry date unless the Card has Auto-Renewed.
    (b) When a Card expires, we shall (unless restrained by Applicable Law) deduct any outstanding Settlement Liabilities and applicable Card Fees and retain the remaining Prepaid Account balance. You acknowledge and agree that you will not be able to redeem the funds comprising a User’s Prepaid Account balance following the expiry of
    the Card unless the Card has Auto-Renewed.
    (c) „Auto-Renew” means that the User will automatically receive a new Card upon the expiry of a Card, if any two of the following three criteria are met:
    (i) the expired Card has been loaded at least once in the last 12 months before
    expiry of the Card;
    (ii) any funds on the expired Card have been spent in the last three months prior
    to expiry of the Card;
    (iii) the balance on the expired Card is greater than € 15.
  • Cancellation and suspension
    • We may cancel or suspend a Card or Corporate Account or access to a Prepaid Account and disable any username or password (e.g. relating to the Account Management Portal) or PIN number and may block a transaction:
      • if we are entitled to terminate these Terms and Conditions or we have reasonable grounds to suspect that we are so entitled;
      • following termination of the Program or these Terms and Conditions;
      • as long as it is reasonable to do so, at any time for any reason permissible by law including to protect against unauthorised, illegal or fraudulent use of the Card or Corporate Account; or
      • if the User has failed to comply with the provisions of the guide to using their Card (available on the Account Management Portal). In each case we will provide notice together with our reasons if required by Applicable Law, unless informing you would compromise reasonable security measures or otherwise be unlawful.
    • You may at any time, by written notice, request us to cancel a Card or block access to a Prepaid Account or the Corporate Account.
    • Subject to clause 3.12(d) , where we cancel a Card or block access to the Corporate Account or a Prepaid Account, you acknowledge and agree that we shall (unless restrained by Applicable Law) deduct any outstanding Settlement Liabilities and applicable Card Fees and then retain the remaining Prepaid Account balance.
    • Where a Card is cancelled or blocked due to termination of this Agreement by us under clauses 4.2(a) and 4.4 or by you under clause 4.3 , we shall (unless restrained by Applicable Law) deduct any outstanding Settlement Liabilities and applicable Card Fees and then pay the remaining Reserved Balance to you.

 

TERM AND TERMINATION

  • Term

  • These Terms and Conditions start on the Effective Date and shall continue until terminated in accordance with this clause 4 .
  • General termination rights

    • We reserve the right to terminate or suspend these Terms and Conditions with immediate effect if either of our or your agreement with the Reseller terminates or is terminated, regardless of the cause or reason for such termination.
    • Subject to clause 8.4, you may terminate these Terms and Conditions at any time by giving us one month’s written notice by email to the following address: cards.enquiries@wirecard.com.
  • Termination for cause

    • We reserve the right to terminate or suspend these Terms and Conditions for any reason with immediate effect, by giving you written notice if you:
      • breach these Terms and Conditions (including any breach by a User or Additional User) and fail to resolve the matter to our satisfaction in a timely manner;
      • apply to be or are struck off or dissolved and/or threaten or resolve to cease to carry on business;
      • enter insolvency, which for this purpose shall mean if you become unable to pay your debts as they fall due and/or (by yourself or by your directors) file documents with court concerning, or apply for, or for any reason become
        subject to an order for, a moratorium or administration or liquidation (including provisional liquidation) or bankruptcy, or call meetings of directors, members, or creditors to pass resolutions for ceasing to trade or entry into a moratorium
        or for an arrangement with your creditors or liquidation, or if the holder of a qualifying floating charge or any other person (including us) appoints an administrator, or a trustee in bankruptcy, or a receiver (of any kind) is
        appointed over any of your assets, to include similar events under the laws of jurisdictions outside England.
  • Termination for change in Applicable LawWe may also terminate these Terms and Conditions:
    • upon thirty (30) days’ prior written notice to you, if we reasonably believe that changes in, or interpretations of, Applicable Law make it commercially impractical to continue the Program or provide any associated services; or
    • immediately upon notice to you if we are directed to terminate the Program or any associated services by a regulator, governmental or supervisory authority of competent jurisdiction.
  • Effect of termination

  • Upon termination of these Terms and Conditions, we may (in our sole discretion):
    • permit a Corporate Account to remain outstanding;
    • immediately and without notice cancel or suspend a Corporate Account and if the Corporate Account is cancelled, cancel any related Cards and apply the provisions of clauses 3.12(c) and 3.12(d);
    • terminate and/or wind down the Program for a period of time after termination not exceeding one hundred and eighty (180) days; or
    • apply any combination of (i) (ii) and (iii), in all cases unless restrained by Applicable Law or Network Rules,
      provided that we shall not be required to issue new Cards after termination, but may continue to issue replacements for lost or stolen Cards as we deem appropriate.
  • DATA PROTECTION

  • Each Party shall:
    • comply with Data Protection Laws which are applicable to it in transferring Personal Data to the other Party, Affiliates and third parties and/or in processing Personal Data received from the other Party, in each case in connection with these Terms and Conditions; and
    • apply adequate technical and organisational security measures to protect against unauthorised or unlawful damage to, loss, disclosure or destruction of all such Personal Data; and
    • take reasonable steps to ensure the reliability of its employees who will have access to such Personal Data.
  • You authorise the disclosure and transfer of your confidential information (including Personal Data) to and between our branches and Affiliates and third parties selected by us (including Networks) for confidential use in order for us to provide the Program and to perform our obligations under these Terms and Conditions.
  • You warrant that any User Personal Data you provide to us (either directly or through the Reseller) in connection with these Terms and Conditions, will have been obtained and provided to us in compliance with Data Protection Laws, so as to permit the disclosures, uses and transfers described in these Terms and Conditions. You shall, on written request by us provide us with evidence of such compliance.

 

INDEMNITY

 

  • indemnity does not apply to the extent that any claims result from either Party’s breach of these Terms and Conditions, negligence, fraud, or wilful misconduct (in respect of which the Parties may seek relief at law or in equity, subject to Section 6 ), or to any fees incurred in connection with the negotiation of these Terms and Conditions.
  • You agree to indemnify and hold us harmless against any claims by persons which are related to us having acted on instructions from you in connection with the Program, together with all legal costs, including reasonable lawyers’ fees, court costs and settlement expenses relating to such claims.

 

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

 

  • Notwithstanding anything in these Terms and Conditions to the contrary, we shall not be liable to you for any losses arising from or related to your failure to comply with Applicable Law.
  • If a Card is lost or stolen or you or the User identify any unauthorised or incorrectly executed transaction on the Card, you or the User must notify us immediately by calling one of the telephone numbers that we shall notify to you from time to time so the Card can be blocked from further use. In these instances, you or a User should not continue to use the Card (if later found) or other details that give access to the Corporate Account or Prepaid Account (as applicable).
  • Subject to clause 8.4 :
    • you will be liable for the unauthorised use of the Card up to a maximum of € 50 that occurs before the loss, theft, or possible misuse of the Card has been reported to us. Provided you report such unauthorised use of the Card within 13 months of the debit date, you may be entited to a refund of the transaction and the provisions of clause 3.9(c) shall apply;
    • if we are responsible for an incorrectly executed transaction which you or the User notify us of in accordance with clause 6.2 , we will refund the amount involved to the relevant Prepaid Account, unless we can prove that the transaction was received by the payee.
  • We shall not be liable for any loss arising from the Program being found by a third party, including a Tax authority, not to be fit for the purpose for which it has been procured by you under these Terms and Conditions.
  • We shall not be liable for any abnormal or unforeseeable circumstances outside of our control, where we could not have avoided those consequences even though we made all efforts to do so.
  • Under no circumstances shall any Party be liable for indirect, incidental, consequential, or special damages or any increased costs or expenses or any loss of profit, business, contracts, revenues or anticipated savings even if advised of the possibility of such damages, loss of profit, business, contracts, revenues or anticipated savings and even if they are otherwise foreseeable. You are strongly advised to insure against all such potential damages.
  • We shall exclude all representations and warranties (whether express or implied) that are not contained in the Agreement.
  • Nothing in these Terms and Conditions shall have the effect of excluding or limiting the liability of a Party:
    • for death or personal injury caused by the negligence of that Party;
    • for damage or loss that results from the fraud of that Party; or
    • to the extent that such liability cannot be excluded or limited under Applicable Law.

 

REPRESENTATIONS AND WARRANTIES

 

  • Each Party represents and warrants that, at all times whilst these Terms and Conditions are in force, it has full capacity and authority to enter into and perform its obligations under these Terms and Conditions.
  • You represent and warrant that:
    • each time you add value to the Corporate Account, you are permitted to do so under Applicable Law and have withheld or deducted any applicable Taxes (and accounted to the relevant Tax authorities for them); and
    • on each date that you ask us to issue, or add value to the Corporate Account linked to a Card, the information contained in your request is accurate and complete.

 

GENERAL

  • Communications

    • These Terms and Conditions are concluded in the English language and all communications with you shall be in English.
    • you have an enquiry relating to the Program or if you would like a copy of these Terms and Conditions, you can contact us using the details below. We will deal with your enquiry promptly. cards.enquiries@wirecard.com , +44 (0) 191 / 227 – 5450
  • Disputes with retailersIf you or User has any disputes about purchases made using a Card, you or the User should
    settle these with the person the User bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with a Card. Remember that once you or a User has used a Card to make a purchase we cannot stop that transaction.
  • Complaints
    • If you have any complaints about the Program, you can contact us using the details below. We will aim to deal quickly and fairly with complaints made. cards.enquiries@wirecard.com , +44 (0) 191 / 227 – 5450
    • If you are not satisfied with our handling of your complaint, you may be able to refer it to the Financial Ombudsman Service in the UK. You can find out whether you may be eligible to do so by contacting the Financial Ombudsman Service (by post to Exchange Tower, London E14 9SR; by email to complaint.info@financial- ombudsman.org.uk; or by telephone on 0300 123 9123).
  • Protected PersonsIf you are not a Protected Person, you acknowledge and agree that:
    • the provisions of the Payment Services Regulations 2017 shall be excluded to the fullest extent permitted by law, and specifically, you agree the following with respect to the provisions of the Payment Services Regulations 2017:
      • regulations 40 to 62 inclusive shall not apply;
      • all of regulations 66(1), 67(3) or (4), 75, 77, 79, 80, 83, 91, 92 and 94 shall not
        apply;
      • a different time period applies for the purposes of regulation 74(1).
    • the provisions of these Terms and Conditions shall be amended as follows:
      • clauses 3.6(c) , 3.9(b) to 3.9(c) inclusive, 4.2(b) and 6.3(b) shall not apply;
      • [with regard to clauses 8.7(a) , we shall be able to change these Terms and Conditions and assign our rights and obligations under these Terms and Conditions respectively on prior written notice to you;]
      • with regard to clause 6.3(a) , you may be entitiled to a refund of any unauthorised or incorrectly executed transaction provided you notify us within [8 weeks] of the debit date.
  • Relationship of PartiesNothing in these Terms and Conditions is intended to create any agency, partnership, joint
    venture or employment relationship between the Parties. Neither Party has any authority to enter into any contract or create any obligations on behalf of the other Party.
  • Entire agreement

    • These Terms and Conditions constitute the complete understanding between the Parties and supersede all previous agreements or communications between the Parties relating to its subject matter.
    • Each Party acknowledges that, in entering into these Terms and Conditions, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these Terms and Conditions.
    • Nothing in this clause shall limit or exclude any liability for fraud.
  • Variation
    • We reserve the right to change these Terms and Conditions at any time. We will give you at least two months’ prior written notice via e-mail of any intended change to these Terms and Conditions and we will provide you with the new version of the Terms and Conditions. If you do not agree with the proposed change you must tell us before that change takes effect, otherwise you will be deemed to have accepted the change to these Terms and Conditions.
    • If you do not accept a change to these Terms and Conditions then that shall constitute your notification to terminate these Terms and Conditions and the provisions of clause 4 will apply.
  • Severability; Conflict with law

    • The Parties intend each term of these Terms and Conditions to be severable. If a competent court decides that a term is invalid for any reason, it shall not affect the validity of the rest of these Terms and Conditions.
    • In the event of any conflict between the terms of these Terms and Conditions and Applicable Law or the Network Rules, these Terms and Conditions will be deemed to be modified to the extent necessary to comply with any such Applicable Law or Network Rules.
  • Assignment
    • We may assign our rights and obligations under these Terms and Conditions to another company (including to Wirecard Bank AG) at any time, on giving you 2 months’ prior written notice of this. If we do this, your rights under these Terms and Conditions will not be affected.
    • We may transfer or sub-contract our rights and obligations under these Terms and Conditions to another person and we will give you notice of any such transfer or sub- contracting we are required by Applicable Law to give. The Agreement is personal to you and you may not transfer or sub-licence your rights and obligations to anyone else.
  • Remedies cumulativeOther than expressly set out in these Terms and Conditions, the remedies available to each
    Party in these Terms and Conditions are cumulative. Exercising one right or remedy shall not prevent a Party from exercising any other.
  • Governing law and jurisdiction

  • These Terms and Conditions and all non-contractual rights and obligations arising in connection with it shall be governed by and construed in accordance with English law. The Parties agree that the English courts shall have exclusive jurisdiction to settle any claim or matter that arises out of or in connection with these Terms and Conditions.
  • No third party beneficiariesA person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
  • SurvivalAny term of these Terms and Conditions which is intended (either expressly or implicitly) to survive termination of the Agreement shall continue to be enforceable after termination.
  • Further assurancesYou shall execute and deliver any additional documents and perform any additional acts that
    we may reasonably request, for us to provide the Program and issue Cards to you.

 

DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, the following terms have the meaning listed below.

    • «Account Management Portal» means the website which Users can access to manage their Card
      and Prepaid Account;
    • «Additional User» a person authorised by a User to access the User’s Prepaid Account;
    • «Affiliate» means, in relation to any Party, any entity that is directly or indirectly, through one or more intermediaries, controlling, controlled by or under common control with that Party or that is a successor (whether by change of name, dissolution, merger, consolidation, reorganisation or otherwise) to any such entity. For this purpose, the term “control” and its derivatives means the ownership of 51% or more of the voting interests of an entity;
    • «Applicable Law» means:
      • in relation to us, all (i) national, state or local laws (ii) European laws in so far as they are enforceable on us under national, state or local laws, (iii) regulations and rules, and (iv) court orders applicable to us in providing the Program under these Terms and Conditions; and
      • in relation to you, all (i) national, state or local laws, (ii) European laws in so far as they are enforceable on you under national, state or local laws, (iii) regulations and rules, and (iv) court orders applicable to you with respect to the performance of your obligations under these Terms and Conditions, its business and, as applicable, employees; “Auto-Renew” is defined in clause 3.11(c) ;
    • «Card» means a plastic card or other means (whether physical or virtual) of accessing a Prepaid Account;
    • «Card Fees» means the fees charged directly to a User’s Prepaid Account for their use of a Card, as described in clause 3.2(a) and set out in Schedule 2.
    • «Corporate Account» means a virtual prepaid payment account operated by us for you, showing the sum of all e-money which we hold on your behalf and the aggregate sum of all Prepaid Accounts;
    • «Data Protection Laws» means to the extent applicable to the performance of a Party’s obligations under these Terms and Conditions: (a) the EU Data Protection Directive 95/46/EC; (b) the EU Directive on Privacy and Electronic Communications 2002/58/EC; (c) from 25 May 2018, EU Regulation 2016/679 (GDPR); (d) all national implementing legislation; and (e) all other Applicable Laws, including the Payment Card Industry Data Security Standard (so called PCI DSS), relating to data protection and privacy in any jurisdiction in which a Party’s obligations are being performed or the personal data is being processed and any jurisdiction from which a Party performs any of its obligations under these Terms and Conditions;
    • «Effective Date» is the date set out at the beginning of these Terms and Conditions;
    • «Minor» means any individual under the age of 18 (eighteen) or such higher age of majority as applies under Applicable Law;
    • «Network» means any clearing, settlement and transaction network used for the Program as determined by us from time to time;
    • «Network Rules» means any industry rules and compliance standards established by any Network, as amended from time to time;
    • «Party» and «Parties» means either or both of us and you;
    • «Personal Data» means any information that can be used, directly or indirectly, to identify an individual, and includes: (a) Personal Data relating to us or our Affiliates received by you in connection with the Program; and (b) Personal Data relating to you or your Affiliates received by us in connection with the Program;
    • «Prepaid Account» means the amount reserved for a User on a Corporate Account and which can be
      accessed via the relevant Card;
    • «Program» means the program through which we shall provide the Corporate Account to you and Cards to Users at your request, including all associated functions which we perform;
    • «Protected Person» means
      • an individual acting for purposes outside its trade business or profession, or
      • an enterprise which employs fewer than ten (10) people and has a turnover or annual balance sheet that does not exceed €2 million;
    • «Reseller» means the third party entity with whom you have a relationship and which introduced you to us for the purposes of us issuing Cards to you;
    • «Settlement Liabilities» means in relation to a Corporate Account or Prepaid Account, the total
      amount for which we are liable to a Network at any given time in respect of transactions made on that Corporate Account or Prepaid Account;
    • «Taxes» means all forms of taxes and charges, duties, imposts, contributions, levies, ithholdings or liabilities wherever chargeable and whether of the UK or any other jurisdiction (including for the
      avoidance of doubt national insurance or social security contributions) and any penalty, fine, surcharge, interest, charges or costs relating to them;
    • «User» means an individual nominated by you who is able to access funds up to the Prepaid Account
      on a Corporate Account by means of a Card;
    • «We» or «us» or our» means the following companies acting together:
      • Wirecard Card Solutions Limited, a company registered in England and Wales with company number 07875693 and authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (register reference 900051) for the issuing of electronic money, whose registered office is at Grainger Chambers, 3-5 Hood Street, Newcastle-upon-Tyne NE1
        6JQ; and
      • Wirecard UK and Ireland Limited, a company registered in the Republic of Ireland with company number 409923 whose registered office is at 1st Floor, Ulysses House, Foley Street, Dublin 1.
      • «User Details» means the information that we from time to time require in order to issue a Card to you, which may include Personal Data and, in the case of certain payment services, an account number, and which shall be provided to us by you;

Any phrase in these Terms and Conditions introduced by the terms «including», «include», «in
particular» or any similar expression shall be construed as illustrative and shall not limit the
words following those terms.

 

ComisionesEUR
TPV nacionalSin comisión
TPV internacional*Sin comisión
Añadir fondos vía transferencia bancariaSin comisión
Sacar dinero cajero nacioanal2.00
Sacar dinero cajero internacional*2.00
Cambiar PIN en cajeroSin comisión
Consulta de saldo en cajeroSin comisión
Consulta de saldo en App o webSin comisión
Reembolso de fondos nacionalSin comisión
Reembolso de fondos internacional*Sin comisión
Devolución de cargo25.00
Otras comisionesEUR
Seguridad 3DSin comisión
Notificación SMSSin comisión
Emisión de tarjeta10
6 meses de inactividad1.00
Cambio de moneda0.50%


*Internacional significa transacciones en moneda diferente a la moneda de su tarjeta

 

Transaction feesGBP
POS fee DomesticNo Fee
POS fee International*No Fee
Loading fees via bank transferNo Fee
ATM Flat Fee Domestic2.00
ATM Flat Fee International*2.00
PIN change at ATMNo fee
Balance inquiry at ATMNo fee
Balance check (Mobile app or web portal)No Fee
Customer funds refund DomesticNo Fee
Customer funds refund International*No fee
Chargeback fee25.00
Other feesGBP
3D Secure enrollmentNo Fee
SMS notificationNo Fee
Additional card issuing10
6 months inactivity1.00
FX rate0.50%


*International means transactions in a currency different from your card currency.

 

Transaction feesUSD
POS fee DomesticNo Fee
POS fee International*No Fee
Loading fees via bank transferNo Fee
ATM Flat Fee Domestic2.00
ATM Flat Fee International*2.00
PIN change at ATMNo fee
Balance inquiry at ATMNo fee
Balance check (Mobile app or web portal)No Fee
Customer funds refund DomesticNo Fee
Customer funds refund International*No fee
Chargeback fee25.00
Other feesUSD
3D Secure enrollmentNo Fee
SMS notificationNo Fee
Additional card issuing10
6 months inactivity1.00
FX rate0.50%


*International means transactions in a currency different from your card
currency.

 

Límites en TPVEUR
Diario50.000
Semanal50.000
Mensual200.000
Anual2.000.000
Cantidad máx. de transacciones25

 

Límites en cajerosEUR
Diario5.000
Semanal15.000
Mensual50.000
Anual500.000
Cantidad máx. de transacciones5

 

Límites pagos en líneaEUR
Diario25.000
Semanal100.000
Mensual200.000
Anual2.000.000
Cantidad máx. de transacciones25

 

POS spending limitsGBP
Daily50,000
Weekly50,000
Monthly200,000
Yearly2,000,000
Maximum daily transactions (number)25

 

ATM withdrawal limitsGBP
Daily5,000
Weekly15,000
Monthly50,000
Yearly500,000
Maximum daily withdrawals (number)5

 

Online transaction limitsGBP
Daily25,000
Weekly100,000
Monthly200,000
Yearly2,000,000
Maximum daily transactions (number)25

 

POS spending limitsUSD
Daily50,000
Weekly50,000
Monthly200,000
Yearly2,000,000
Maximum daily transactions (number)25

 

ATM withdrawal limitsUSD
Daily5,000
Weekly15,000
Monthly50,000
Yearly500,000
Maximum daily withdrawals (number)5

 

Online transaction limitsUSD
Daily25,000
Weekly100,000
Monthly200,000
Yearly2,000,000
Maximum daily transactions (number)25