---
title: "Approving and declining ATM withdrawal requests - Payhawk Help Center"
slug: "approving-and-declining-atm-withdrawal-requests"
description: "Approve or decline ATM withdrawal requests from your team in the Payhawk mobile app or web portal, and find out what the requester sees after each decision."
updated: 2026-10-27T13:55:45Z
published: 2026-10-27T13:55:45Z
canonical: "payhawk.com/approving-and-declining-atm-withdrawal-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Approving and declining ATM withdrawal requests

Depending on the [defined approval chain](/help/workflow-conditions-and-custom-workflows) at your company, you may be included as an approver for ATM withdrawal requests submitted by your team members.

## Notes on approving and declining ATM withdrawal requests

- The approvals of ATM withdrawal requests are copied from the fund request approval chain in the policy.
- Immediately after you approve an ATM withdrawal request, the funds will be ready to withdraw by the requester and the requester will also be notified by Payhawk.
- Once you've declined an ATM withdrawal request, the employee who submitted the request will be notified with a push notification on their phone and an email. They will also be able to view the reason for your rejecting the ATM withdrawal request.

## Accessing ATM withdrawal requests

- You can access an ATM withdrawal request from your phone or computer from the email request notification you have received.
- Alternatively, open the Payhawk Mobile App on your phone or log in to the [Payhawk Web Portal](https://portal.payhawk.com) with your browser, and access the request from your Payhawk **Inbox**.

## Approving ATM withdrawal requests in the Mobile App

To approve an ATM withdrawal request from the Payhawk Mobile App:

1. In the Payhawk Mobile App, tap **Inbox**.
2. Under **Pending**, select the desired ATM withdrawal request by tapping it.
3. Tap **Approve*.***

![Pending requests overview with approval options for various transactions displayed.](https://cdn.payhawk.com/Mobile%20app%3ARefresh-Dec25/ATM_requests_1_2_20261008_ai.png)

## Declining ATM withdrawal requests in the Mobile App

To decline an ATM withdrawal request from the Payhawk Mobile App:

1. In the Payhawk Mobile App, go to **Inbox**.
2. Select the desired ATM withdrawal request by tapping it.
3. Tap **Decline***.*
4. In the dialog that opens, under **Note**, enter the reason for your rejection.
5. Confirm your choice by tapping the **Reject** button.

![Pending requests overview with options to approve or decline transactions.](https://cdn.payhawk.com/Mobile%20app%3ARefresh-Dec25/ATM_requests_2_2_20261008_ai.png)

## Approving ATM withdrawal requests in the Web Portal

To approve an ATM withdrawal request from the Payhawk Web Portal:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **In****box** > **Requests to me**.
2. Select the desired request by clicking on it.
3. Click on **Approve*.***

![Payhawk Inbox showing All requests with five pending expense requests from Emma Clarke for Quellmore Ltd.](https://cdn.payhawk.com/virtual-qa/2026-10-08-37758313450-1/approving-and-declining-atm-withdrawal-requests-03.png)

## Declining ATM withdrawal requests in the Web Portal

To decline an ATM withdrawal request from the Payhawk Web Portal:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **Inbox** > **Requests to me**.
2. Select the desired ATM withdrawal request by clicking on it.
3. Click on **Decline***.*
4. In the dialog that opens, under **Note**, enter the reason for your rejection.
5. Confirm your choice by clicking on the **Decline** button.

![Payhawk Inbox showing All requests with the Request type filter dropdown open over a list of expense requests.](https://cdn.payhawk.com/virtual-qa/2026-10-08-37758313450-1/approving-and-declining-atm-withdrawal-requests-04.png)

## Useful resources

- [Approving and declining expense requests](/help/approving-and-declining-expense-requests-from-the-payhawk-inbox)
- [Submitting and cancelling fund requests](/help/submitting-and-canceling-fund-requests)
- [Submitting and canceling ATM withdrawal requests](/help/submitting-and-canceling-atm-withdrawal-requests)
- [Submission and approval notifications](/help/submission-and-approval-notifications)