---
title: "Changing and resetting the password for your personal Payhawk account"
slug: "changing-and-resetting-the-password-for-your-personal-payhawk-account"
description: "Change or reset your password in the Payhawk spend management platform: update it in account settings or request a reset email if you've forgotten it."
updated: 2026-10-27T16:02:42Z
published: 2026-10-27T16:02:42Z
canonical: "payhawk.com/changing-and-resetting-the-password-for-your-personal-payhawk-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing and resetting the password for your personal Payhawk account

You may want to update your Payhawk account password for security reasons or convenience, or reset it if you have forgotten it.

> [!WARNING]
> You cannot reuse an old password when updating or resetting your password.

## Updating your password

To update your password:

1. Log in to the [Payhawk Web Portal](https://portal.payhawk.com).
2. Click on your profile picture.
3. Select **Manage profile** > **Change password**.
4. On the **Change password** page:

Changing your password logs you out of all devices you are currently logged in on.
  1. Enter your current password.
  2. Enter your new password. [See password requirements](/help/registering-to-payhawk-with-an-email-invite).
  3. Re-enter the new password to confirm.
  4. Click on **Change password**.

![Change password page in Manage profile in the Payhawk Web Portal, with the Old password, New password and Confirm new password fields and the Change password button](https://cdn.payhawk.com/Navigation%20images%20Desi_20261006/Changing_and_resetting_the_password_20261006_ai.png)

## Resetting your password

To reset your password, follow the steps:

1. Log in to the [Payhawk Web Portal](https://portal.payhawk.com).
2. Enter the email address of your Payhawk account.
3. Select **Continue**.
4. Click on the **Forgot your password?** option.

![](https://cdn.payhawk.com/Help%20desk%20images%20moved/Changing_and_resetting_the_password_for_your_personal_Payhawk_account_20250507_manual.png)
5. Enter your email address and click on **Reset Password**.

![](https://cdn.payhawk.com/Help%20desk%20images%20moved/Changing_and_resetting_the_password_for_your_personal_Payhawk_account_2_20250507_manual.png)
6. Check your email inbox for the password reset email.

Note the following:
  - It may take up to 10 minutes for the email to come.
  - If you still cannot find the email in your inbox after that time, check your spam folder. Alternatively, ask your system administrator for assistance as the email may have been blocked by your company's email security settings.
7. Click on the URL provided in the email and enter the verification code and your new password.

![](https://cdn.payhawk.com/Help%20desk%20images%20moved/Changing_and_resetting_the_password_for_your_personal_Payhawk_account_3_20250507_manual.png)

> [!WARNING]
> After you have successfully changed your password, try to log in to the [Payhawk Web Portal](https://portal.payhawk.com). If you still can't, clear your cache and cookies, close and reopen your browser, and try logging in again with your username and the new password.

Useful resources

- [I cannot reset the password for my Payhawk account](/help/i-cannot-reset-the-password-for-my-payhawk-account)