---
title: "Closing requests"
slug: "closing-requests"
description: "Close requests once delivery is confirmed. Learn how requests close automatically, how to close one manually and how to reopen a request that was closed."
updated: 2026-10-27T15:50:46Z
published: 2026-10-27T15:50:46Z
canonical: "payhawk.com/closing-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Closing requests

Once the delivery of items or services is confirmed, a request can be automatically closed by the system or manually closed by a Payhawk Accountant or Payhawk Administrator.

## Auto-closing requests

To enable the automatic closure of requests, you must enable the feature in the **Settings** app. The default auto-close option triggers when the linked invoices have been fully paid, meaning that the following conditions are met:

- The status of the received quantity is **FULL**.
- The status of the invoiced amount is **MATCHED**.

When enabled, the auto-close option will apply whether the invoiced amount is [settled over a bank transfer](/help/paying-expenses-one-by-one) or [marked as paid manually](/help/marking-expenses-as-paid).

> [!WARNING]
> If an expense is marked as unpaid or a bank transfer is reversed after settlement, the request cannot be reopened.

To enable the auto-closing option for requests:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **Settings** > **Workflows** > **Requests** tab, select **[Request type]**, then click on **Edit workflow**.
2. Open its **Close** step, under **Auto-close**, enable the **When related expenses status changes** toggle button to configure when this request must auto-close. If enabled, from the drop-down menu, select:
  - **Reviewed** option for the request to auto-close once it’s reviewed.
  - **Reviewed and Paid** option for the request to auto-close once it’s reviewed and paid.
3. Click on **Save**.
4. Click on **Publish workflow**.

![The Close step of a request workflow with the Auto-close toggle on and the Reviewed and Reviewed and Paid options.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/closing-requests-01_20261009_ai.png)

## Closing requests manually

To manually close a request:

1. Go to **Requests** > **Close** and select the desired request.
2. Click on **Close**.
3. In the dialog that opens, click on **Confirm**.

![The Close request confirmation dialog for a request in the Close tab.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/closing-requests-02_20261009_ai.png)

Alternatively, you can close a request at an earlier step of its lifecycle:

1. Go to **Requests** and select the desired request.
2. Click on its three-dot menu and select **Close**.
3. In the dialog that opens, click on **Confirm**.

![A request three-dot menu with the Close option. The request instances of a recurring request show the recurring icon next to their amount.](https://cdn.payhawk.com/recurring-request-icon_20261021_ai/closing-requests-03_20261021_ai.png)

## Reopening requests

Once a request has been closed, you can still reopen it:

1. Go to **Requests** > **All requests** and select the desired request.
2. From its three-dot menu, select **Reopen**.
3. In the dialog that opens, enter the reason for reopening it and click on **Reopen**.

As a result, the reopened request will move to the **Submit** tab and has to be resubmitted according to the approval workflow defined for your company.

![The Reopen request panel with a comment entered.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/closing-requests-04_20261009_ai.png)

## Useful resources

- [Lifecycle of requests](/help/overview-of-requests-for-accountants#h_07ee4badc1)
- [Setting requests and discrepancy rules](/help/configuring-purchase-orders-1)