---
title: "Skills and playbooks of the Travel AI Agent - Payhawk Help Center"
slug: "core-skills-and-playbooks-supported-by-the-travel-ai-agent"
description: "See the skills and playbooks the Payhawk Travel AI Agent supports, from searching flights and hotels to booking trips, and how to build your own playbooks."
updated: 2026-10-13T11:52:57Z
published: 2026-10-13T11:52:57Z
canonical: "payhawk.com/core-skills-and-playbooks-supported-by-the-travel-ai-agent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Skills and playbooks supported by the Travel AI Agent

The native capabilities of the Payhawk Travel AI Agent are delivered as skills and playbooks, which can be run through AI chat.

A skill is a single, self-contained task; it performs one task from start to finish, such as searching for a flight, checking a fare's cancellation terms, or retrieving a booking.

A playbook is like a recipe. It chains several skills into an end-to-end workflow that reaches a single goal, such as booking a business trip or closing out a trip after it ends.

Apart from the skills and playbooks Payhawk provides out of the box, you can build your own custom playbooks tailored to how your organization works.

## Skills

The following table lists the skills the Travel AI Agent supports, grouped by area.

> [!TIP]
> A few skills, such as finding a person or asking how Payhawk works, are shared across every agent and the Travel AI Agent can run them too.

| Skill | What it does |
| --- | --- |
| **Flights** |
| Search for flights | Conversational search by origin, destination and dates - one-way, round-trip (one leg at a time), and multi-city. |
| Refine and filter flights | Sort results, filter by time of day and compare fares; the **IN POLICY** and **Preferred airline** badges flag compliant and recommended options. |
| Fare conditions | A fare's cancellation policy and full terms and conditions, shown before you book. |
| Baggage and extras | The baggage allowance on a booking, and what adding a checked bag costs. |
| **Hotels** |
| Search for hotels | Conversational search by destination and dates. |
| Refine and filter hotels | Filter by star rating, brand and amenities such as pool, Wi-Fi, gym, parking or an on-site restaurant, and compare the top options. |
| Negotiated hotel rates | Applies your company's negotiated rates automatically and shows the benefits they include, no rate codes needed. |
| Hotel details | Check-in time, full address and phone number, and a property's cancellation policy. |
| **Policy & compliance** |
| Policy check | Whether a flight or hotel is within your company's travel policy, with anything out of policy flagged in the results. |
| **Booking & payment** |
| Book a flight or hotel | Books the selected option in Payhawk and pays with a Payhawk card, attaching the receipt and invoice to the expense automatically. |
| Daily spend | Adds the trip's card allowance or per diem to the request automatically and shows it in the summary for review. |
| **Trips & itineraries** |
| Retrieve a booking | Booking details by reference, or your flight and hotel information for a trip. |
| View your trips | Your upcoming, pending or past trips, with the day-by-day itinerary. |
| Booking documentation | The information needed for check-in, a resent hotel confirmation, or the airline record locator (PNR). |
| Update a trip | Conversational changes to an upcoming trip request before it is approved. |
| Cancel a booking | Cancels a flight or hotel - shows the penalty first and can proceed when the booking is refundable. |
| **Preferences** |
| Set travel preferences | Remembers preferences such as early flights or a default home airport, and reads back what it holds on record. |
| US traveller identifiers | Stores your Known Traveler Number (KTN) and Redress Number for flights to, from or within the US. |
| **In every conversation** |
| Hand-off to the right agent | Passes how-to questions and tasks another agent owns, such as uploading an invoice, to the Payments or Financial Controller AI Agent, which then replies to you directly. |

## Playbooks

The following table lists the playbooks the Travel AI Agent supports, grouped by area.

| Playbook | What it does |
| --- | --- |
| **Trip booking** |
| Book a flight | Searches flights within your travel policy, compares the options and holds the one you pick as a travel request for approval. |
| Book a hotel | Searches stays within your travel policy, compares rooms and rates and holds the one you pick as a travel request for approval. |
| Book a group trip | One trip for up to 10 colleagues to the same place and dates; books each traveller separately, each with their own approval, card, allowance, itinerary and expense report. |
| Book a trip for a teammate | Runs the full booking for another employee, with the trip and approvals following their profile. |
| **Trips & itineraries** |
| Manage a trip | Lists your trips, changes or cancels a booking, or helps with a trip already under way. Changes only what you confirm. |
| Automated flight check-in | Checks you in online for an upcoming flight once you agree, and lets you know with a notification. |