---
title: "Employee [email] not found"
slug: "employee-email-not-found"
description: "Fix the missing employee email error: check that every employee has a valid email before you export to Exact, Business Central, NetSuite, QuickBooks or DATEV."
updated: 2026-10-19T10:34:08Z
published: 2026-10-19T10:34:08Z
canonical: "payhawk.com/employee-email-not-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Employee [email] not found

## Error message

```plaintext
Employee [email] not found.
```

## Relevant ERP integrations

- DATEV
- Exact Online
- MS Business Central
- Oracle NetSuite
- QuickBooks Online

## Cause

When exporting expenses as expense reports, Payhawk uses the expense owner as the corresponding employee in Oracle NetSuite. The system searches for the employee based on their **External ID**, which can be found in Payhawk's **Employees** app or in the ERP. If no **External ID** is configured, the system will attempt to match the employee using their email address in the ERP. However, if an **External ID** is set, Payhawk will not search by email. Additionally, the employee must be assigned to the connected subsidiary in Oracle NetSuite.

For example, the **Employee** [**test@test.com**](mailto:test@test.com) **not found** error indicates that the expense owner's email is [test@test.com](mailto:test@test.com), but no employee with this email exists in Oracle NetSuite. If an **External ID** is configured for the employee, the error means that no employee with the specified **External ID** was found in Oracle NetSuite.

![](https://cdn.payhawk.com/Help%20desk%20images%20moved/Employee_email_not_found_20250508_manual.jpg)

## Solution

Create an employee with the specified email in Oracle NetSuite, or assign the correct **External ID** to the employee in Payhawk, then try exporting again.