---
title: "Payhawk is syncing more users than I need - Payhawk Help Center"
slug: "employee-filter-for-hr-system-sync-with-payhawk-is-not-working"
description: "If your HR system sync brings more employees into Payhawk than intended, check the Service User permissions, access restrictions and filters in your HR system."
updated: 2026-09-10T07:37:57Z
published: 2026-09-10T07:37:57Z
canonical: "payhawk.com/employee-filter-for-hr-system-sync-with-payhawk-is-not-working"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Payhawk is syncing more users than I need

When preparing to connect your HR system to Payhawk and sync only a specific group of employees rather than everyone in the organization, you might find that more employees are included than intended. In such cases, review the following possible causes and solutions.

## Service User permissions

If you are using a Service User within your HR system for syncing a group of employees, verify the following:

- Read access - The Service User must have Read access to attributes or sections containing employee details such as Name, Email, Phone Number, and Company.
- Access restrictions - Ensure that access restrictions for the Service User are correctly set up based on your inclusion or exclusion criteria. Incorrect restrictions can prevent the filter from applying correctly.

## Merge selective sync

If a filter was applied during your setup, refer to your Payhawk Implementation Manager.