---
title: "Failed to export into Exact Online. Accrued and/or deferred costs G/L account is missing from Financial settings."
slug: "failed-to-export-into-exact-online-accrued-deferred-costs-gl-account-missing"
description: "Fix the Exact Online export error for a missing accrued or deferred costs G/L account. Set the G/L accounts, the accruals journal, and the calculation method."
updated: 2026-10-19T09:11:43Z
published: 2026-10-19T09:11:43Z
canonical: "payhawk.com/failed-to-export-into-exact-online-accrued-deferred-costs-gl-account-missing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. Accrued and/or deferred costs G/L account is missing from Financial settings.

## Error message

```plaintext
Failed to export expense. Accrued and/or deferred costs G/L account is missing from Financial settings in Exact Online.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when Payhawk attempts to send amortization data to Exact Online, but the required Accrued costs and/or Deferred costs G/L accounts have not been configured in your Exact Online Financial settings.

For amortization entries to be processed correctly, Exact Online requires that both the relevant G/L accounts and journals are properly set up, along with the accruals calculation method.

## Solution

To resolve this issue:

1. Log in to your Exact Online account.
2. Navigate to **Settings** > **Financial**.
3. In the **G/L Accounts: Links** section:
  1. Set the **Accrued costs** G/L account.
  2. Set the **Deferred costs** G/L account.
4. In the **Journals** section, configure the **Accruals** journal to be used for accrual entries.
5. In the **General** section, set the **Accruals: Calculation** **method** to define how accruals should be calculated.
6. Click **Save**.
7. Return to Payhawk and attempt to export the expense again.

For more information on configuring these settings, see the [Exact Online support article](https://support.exactonline.com/community/s/knowledge-base#All-All-HNO-Task-financial-generaljournal-fin-ent-accrualsreportt).