---
title: "Exact Online rights error for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-exact-online-ensure-the-user-connecting-payhawk-to-exact-online-has-admin-rights"
description: "Fix the Exact Online export error about user rights. Check that the connecting user has the rights for purchase entries and bank entries, then export again."
updated: 2026-10-02T08:45:35Z
published: 2026-10-02T08:45:35Z
canonical: "payhawk.com/failed-to-export-into-exact-online-ensure-the-user-connecting-payhawk-to-exact-online-has-admin-rights"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. Ensure the user connecting Payhawk to Exact Online has admin rights.

## Error message

```plaintext
Failed to export expense. Please ensure the user connecting Payhawk to Exact Online has admin rights.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when the user account that was used to connect Payhawk to Exact Online does not have the necessary rights and permissions in Exact Online. Without sufficient access rights, Payhawk is unable to create or manage purchase entries and bank entries (payments) on behalf of that user, which causes the export to fail.

## Solution

To resolve this issue:

1. Log in to your Exact Online account using the user account that was used to connect the Payhawk integration.
2. Click on **My Exact Online** from the top right menu in the Exact Online portal.

![Dropdown menu showing options under Payhawk Developers, including My Exact Online.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact%20online_admin%20rights_1.png)
3. Scroll to the bottom of the menu and locate the **Rights** section.
4. Navigate to the **Purchase** tab and verify that all necessary rights are checked to allow Payhawk to create and manage purchase entries.

![User permissions and financial entry options displayed in Payhawk account settings interface.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact%20online_admin%20rights_2.png)
5. Additionally, ensure that the necessary rights are also enabled for **Bank Entries** to allow Payhawk to handle payments correctly.

![List of bank functionalities with checkboxes for user permissions and settings.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact%20online_admin%20rights_3.png)
6. Click on **Save** if any changes were made.
7. Return to Payhawk and attempt to export the expense again. The export must now be successful.

> [!TIP]
> If the rights cannot be updated for the current connecting user, reconnect the Payhawk integration using a user account that already has full admin rights in Exact Online.