---
title: "Exact Online approver error for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-exact-online-invoice-approval-is-turned-on-but-no-approver-is-set"
description: "Fix the Exact Online export error that appears when invoice approval is on but no approver is set. See the cause and how to add an approver in Exact Online."
updated: 2026-03-17T14:46:19Z
published: 2026-03-17T14:46:19Z
canonical: "payhawk.com/failed-to-export-into-exact-online-invoice-approval-is-turned-on-but-no-approver-is-set"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. Invoice approval is turned on but no approver is set.

## Error message

```plaintext
Failed to export expense. Invoice approval is turned on in Exact Online but no approver is set. Please add one in Settings > Invoice Approval.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when the **Invoice Approval** feature is enabled in your Exact Online account, but no approver has been designated for purchase invoices. When invoice approval is turned on, Exact Online requires at least one approver to be assigned to process purchase invoices. Without an assigned approver, the system cannot complete the export of expenses from Payhawk.

## Solution

To resolve this issue:

1. Log in to your Exact Online account.
2. Go to **Settings** > **Invoice Approval**.
3. Select **Purchase invoice approval**.
4. In the approval settings, add at least one approver who will be responsible for reviewing and approving purchase invoices.
5. Configure any additional approval workflow settings as needed for your business requirements.

![Settings page showing invoice approval options with highlighted checkbox and edit option.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact_online_2.png)
6. Click **Save**.
7. Return to Payhawk and attempt to export the expense again. The export must now be successful.