---
title: "Exact Online blocked journal for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-exact-online-purchase-journal-is-blocked-for-creating-entries"
description: "Fix the Exact Online export error for a blocked Purchase journal. Unblock the journal in Exact Online, or select a different Purchase journal in Payhawk."
updated: 2026-10-02T09:02:42Z
published: 2026-10-02T09:02:42Z
canonical: "payhawk.com/failed-to-export-into-exact-online-purchase-journal-is-blocked-for-creating-entries"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. Purchase journal is blocked for creating entries.

## Error message

```plaintext
Failed to export expense. Purchase journal is blocked for creating entries in Exact Online. Please unblock it or select another journal.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when the specific Purchase journal selected for exporting expenses in Payhawk is blocked for creating entries in Exact Online. Exact Online journals can be configured to prevent new entries, which will cause any attempted exports to that journal to fail.

## Solution

You can resolve this issue in one of the following ways:

- Unblock the Purchase journal.
  1. Log in to your Exact Online account.
  2. Navigate to **Master Data** > **Financial** > **Journals**.
  3. Locate the Purchase journal that is being used for your Payhawk exports.
  4. Click on the journal to edit its settings.
  5. In the **General** section of the journal settings, check if the **Blocked** or similar option is selected.

![Maintenance journal interface showing Payhawk Expenses and options for saving or deleting.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact_online_1.png)
  6. Deselect or uncheck this option to unblock the journal for entries.
  7. Click **Save**.
- Select another Purchase journal.
  1. In Payhawk, go to your integration settings for **Exact Online**.
  2. Locate the setting where you define the **Purchase journal** for exports.
  3. Select an alternative Purchase journal that is not blocked for entries in Exact Online.
  4. Click on **Save**.
  5. Return to Payhawk and attempt to export the expense again. The export must now be successful.