---
title: "Exact Online supplier type for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-exact-online-selected-supplier-no-longer-supplier-type"
description: "Fix the export error for an account no longer marked as a supplier. Turn on the Supplier option in Exact Online, or choose another active supplier in Payhawk."
updated: 2026-10-27T15:08:34Z
published: 2026-10-27T15:08:34Z
canonical: "payhawk.com/failed-to-export-into-exact-online-selected-supplier-no-longer-supplier-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. The selected supplier is no longer marked as a supplier type.

## Error message

```plaintext
The selected supplier is no longer marked as a supplier type in Exact Online. Please update its type or choose another supplier.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when an account that was previously synced to Payhawk as a supplier has had its **Supplier** status disabled in Exact Online. When Payhawk attempts to export an expense for this account, Exact Online no longer recognizes it as a valid supplier and rejects the transaction.

## Solution

You can resolve this issue in one of the following ways:

- Reactivate the Supplier status in Exact Online.
  1. Log in to your Exact Online account.
  2. Navigate to the supplier's account card that is causing the error.
  3. Go to the **General** tab.
  4. Ensure the **Supplier** option is enabled or checked.

![Form section showing status and supplier options with a highlighted checkbox.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact_online_supplier%20status.png)
  5. Click on **Save**.
  6. Return to Payhawk and attempt to export the expense again.
- Choose another supplier in Payhawk.
  1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **Spend** and open the expense that failed to export.
  2. Select a different, active supplier from your list.
  3. Save the changes.
  4. Attempt to export the expense again.