---
title: "Exact Online blocked G/L for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-exact-online-the-gl-account-mapped-to-the-category-in-the-expense-is-marked-as-blocked"
description: "Fix the Exact Online export error for a blocked G/L account. Unblock the G/L account mapped to the expense category in Exact Online, then export again."
updated: 2026-10-02T09:24:44Z
published: 2026-10-02T09:24:44Z
canonical: "payhawk.com/failed-to-export-into-exact-online-the-gl-account-mapped-to-the-category-in-the-expense-is-marked-as-blocked"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. The G/L account mapped to the category in the expense is marked as blocked.

## Error message

```plaintext
Failed to export expense. The G/L account mapped to the category in the expense is marked as blocked in Exact Online.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when the **General Ledger (G/L)** account in Exact Online, which is mapped to the selected expense category in Payhawk, has been marked as **Blocked**. Exact Online prevents any transactions from being posted to blocked G/L accounts, which leads to the failure of the expense export from Payhawk.

## Solution

To resolve this issue:

1. Log in to your Exact Online account.
2. Navigate to **Master Data** > **Financial** > **G/L Account**.
3. Locate the specific G/L account that is mapped to your Payhawk expense category.
4. Click on the G/L account to view its details.
5. In the **General** section, ensure that the **Blocked** checkbox is unchecked.

![G/L account maintenance screen showing details like code, description, and blocked status.](https://storage.googleapis.com/payhawk-cdn/Adm%3AIntegrations%3AError%20messages/exact_online_5.png)
6. Click on **Save**.
7. Return to Payhawk and attempt to export the expense again. The export must now be successful.