---
title: "Exact Online G/L mismatch for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-exact-online-the-suppliers-creditor-gl-account-does-not-match-the-one-for-the-selected-purchase-journal"
description: "Fix the export error when a supplier Creditor G/L account does not match the Purchase journal. Remove the G/L link from the supplier card in Exact Online."
updated: 2026-10-02T09:25:59Z
published: 2026-10-02T09:25:59Z
canonical: "payhawk.com/failed-to-export-into-exact-online-the-suppliers-creditor-gl-account-does-not-match-the-one-for-the-selected-purchase-journal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into Exact Online. The supplier's Creditor G/L account does not match the one for the selected Purchase journal.

## Error message

```plaintext
Failed to export expense. The supplier's Creditor G/L account does not match the one for the selected Purchase journal.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when there is a specific Purchase G/L account linked directly to the supplier's account card in Exact Online. When a G/L account is linked to a supplier in this way, Exact Online requires that all purchase transactions for this supplier use that specific G/L account.

If the Purchase journal you're trying to use for the expense has a different G/L account assigned to it than the one linked to the supplier, the export will fail due to this mismatch.

## Solution

To resolve this issue:

1. In Exact Online, go to **Accounts** > **Suppliers** > **Overview**.
2. Click on the name of the supplier causing the error.
3. Click on **Edit**.
4. Scroll to the **Creditor** section.
5. Check if there's a G/L account linked in the **G/L Account: Purchase** field.
6. Click on the **magnifying glass** icon next to the G/L Account field.
7. Click on **Delete** to remove the linked G/L account.
8. Click on **Save**.

Once the G/L account link is removed from the supplier's account card, return to Payhawk and attempt to export the expense again. The export must now be successful.