---
title: "NetSuite Rate Required error for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-oracle-netsuite-expense-category-rate-required"
description: "Fix the Rate Required error in Oracle NetSuite: turn off Rate Required on the expense category mapped to the G/L account, or map another category, then export."
updated: 2026-10-22T10:56:35Z
published: 2026-10-22T10:56:35Z
canonical: "payhawk.com/failed-to-export-into-oracle-netsuite-expense-category-rate-required"
---

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# Failed to export into Oracle NetSuite. The expense category mapped to the G/L account has Rate Required enabled.

## Error message

```plaintext
The expense category mapped to the G/L account in Oracle NetSuite has 'Rate Required' enabled. Please disable this setting or select another expense category.
```

## Affected ERP integrations

- Oracle NetSuite

## Cause

This error occurs when the expense category in Oracle NetSuite that is mapped to a G/L account in Payhawk has the **Rate Required** setting enabled. Payhawk currently does not support this setting, and when it is active, Oracle NetSuite requires a rate to be explicitly provided for the expense category during export, which Payhawk is unable to supply. As a result, the export fails.

## Solution

To resolve this issue:

1. Log in to your Oracle NetSuite account.
2. Navigate to **Expense categories**.
3. Locate the expense category that is mapped to the G/L account used in your Payhawk expense.
4. Open the expense category and find the **Rate Required** setting.
5. Disable the **Rate Required** option.

![Expense category details showing required rate for cellular phone reimbursement.](https://cdn.payhawk.com/Adm%3AIntegrations%3AError%20messages/oracle_netsuite_rate_required.png)
6. Save the changes.
7. Return to Payhawk and attempt to export the expense again.