---
title: "QBO billable customer missing for Administrators - Payhawk Help Center"
slug: "failed-to-export-into-quickbooks-online-please-select-a-customer-for-each-billable-split-line"
description: "Fix the Please select a customer for each billable split line error in QuickBooks Online: add the customer or project in Payhawk, or clear the billable mark."
updated: 2026-03-16T14:06:23Z
published: 2026-03-16T14:06:23Z
canonical: "payhawk.com/failed-to-export-into-quickbooks-online-please-select-a-customer-for-each-billable-split-line"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to export into QuickBooks Online. Please select a customer for each billable split line.

## Error message

```plaintext
Please select a customer for each billable split line.
```

## Affected ERP integrations

- QuickBooks Online

## Cause

This error occurs when an expense line item has been marked as **Billable** in Payhawk, but the corresponding **Customers** or **Projects** custom fields have not been populated.

When an expense is designated as billable, QuickBooks Online requires that it be associated with a specific customer, and optionally a project, so that it can be correctly invoiced back to them. If this information is missing, the export will fail.

## Solution

You can resolve this issue in one of the following ways:

- If the expense was marked as billable by mistake and will not be invoiced to a customer, change the **Billable** custom field to **No**:
  1. Find the expense in Payhawk.
  2. Locate the **Billable** custom field.
  3. Change the value from **Yes** to **No**. The expense can now be exported successfully.
- If the expense is correctly marked as billable, you must specify which customer and project it belongs to.
  1. Find the expense in Payhawk.
  2. Locate the **Customers** and **Projects** custom fields.
  3. Select the appropriate customer and, if applicable, the project from the drop-down menus. Once these fields are populated, attempt the export again; it must now be successful.