---
title: "Exact Online department sync for Administrators - Payhawk Help Center"
slug: "failed-to-sync-departments-between-payhawk-and-exact-online"
description: "Find out why the Failed to sync Departments error appears in the Exact Online integration, and how an Exact Online plan with department management fixes it."
updated: 2026-02-27T13:47:39Z
published: 2026-02-27T13:47:39Z
canonical: "payhawk.com/failed-to-sync-departments-between-payhawk-and-exact-online"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed to sync Departments

## Error message

```plaintext
Failed to sync Departments.
```

## Affected ERP integrations

- Exact Online

## Cause

This error can appear during the initial connection or a manual sync when linking your Payhawk account to Exact Online. It occurs because some Exact Online subscription plans do not include department management functionality. As a result, department data cannot be synced from Payhawk.

## Solution

To enable department syncing, you need to contact Exact Online and upgrade your plan to one that includes department management.

> [!TIP]
> Even without department syncing, the integration between Payhawk and Exact continues to work normally for all other data and processes.