---
title: "FAQ on card security for Employees - Payhawk Help Center"
slug: "faq-on-card-security"
description: "Answers to common questions about Payhawk card security: 3D Secure notifications, blocking and unblocking your card, and replacing a compromised card."
updated: 2026-10-23T10:38:03Z
published: 2026-10-23T10:38:03Z
canonical: "payhawk.com/faq-on-card-security"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ on card security

This article provides answers to some of the most frequently asked questions (FAQ) related to the security of your Payhawk cards and card transactions.

## Can I get the 3D security notification anywhere else apart from the phone?

No. Read more in the [article on 3DS for online Visa card payments at Payhawk](/help/3d-secure-protection-for-online-visa-card-payments).

## Can I disable the 3D security completely?

No.

## Will Payhawk issue a new card automatically if my current one has been compromised?

No. To ensure secure handling and proper issuance of replacement cards, Payhawk does not automatically issue new cards in the event of a compromised card.

> [!WARNING]
> If your card has been compromised, make sure you follow the [steps for handling the case](/help/handling-compromised-payhawk-cards) before you or a Payhawk administrator at your company [requests a replacement card](/help/submitting-and-canceling-card-requests).

### Can I close a compromised card while a dispute is in progress?

Yes. Closing the card does not affect the dispute process or its outcome.

### Do I need to notify the monitoring team after closing a compromised card?

No. Closing the card in the system is sufficient.

### What happens to unrecognized transactions on a closed card?

Unrecognized transactions remain associated with the original card. If they settle, you can file a dispute.