---
title: "FAQ on the Payhawk mobile app for Employees - Payhawk Help Center"
slug: "faq-on-the-payhawk-mobile-app"
description: "Answers to common questions about the Payhawk mobile app: supported OS versions, receipts, expenses, approvals, card actions, notifications and quick fixes."
updated: 2026-10-23T10:39:44Z
published: 2026-10-23T10:39:44Z
canonical: "payhawk.com/faq-on-the-payhawk-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ on the Payhawk mobile app

This article provides answers to some of the most frequently asked questions (FAQ) related to the Payhawk mobile app.

## What is the minimum mobile operating system (OS) version I must have to use the Payhawk mobile app?

The minimum mobile operating system version which you must have in order to use the Payhawk mobile app depends on the mobile app framework. For optimal experience, make sure you’re always using the latest version. To check your current version, see the article about [viewing the version of your Payhawk mobile app](/help/viewing-the-current-version-of-your-payhawk-mobile-app).

## How do I check the required operating system version?

You can check the required version in different ways, depending on the operating system of your device.

To check the required operating system version on Android:

1. Go to **Google Store**.
2. Find **Payhawk**.
3. Click on **About this app**.
4. Scroll down to **App Info**.
5. Under **Required OS**, check the required version, for example, **Android 7.0 and up**.

![Payhawk app details showing version, downloads, and required Android OS information.](https://storage.googleapis.com/payhawk-cdn/Emp%3APersonal%20Profile%3AFAQ%20mobile%20app/required%20version%20android.png)

To check the required operating system version on iOS:
  1. Go to **App Store**.
  2. Find **Payhawk**.
  3. Scroll down to **Information**.
  4. Under **Compatibility** > **iPhone**, check the required version, for example, **Requires iOS 15.1 or later**.

![App information screen displaying size, compatibility, and provider details for Payhawk.](https://storage.googleapis.com/payhawk-cdn/Emp%3APersonal%20Profile%3AFAQ%20mobile%20app/required%20version%20ios%20updated.jpg)

## How do I check the operating system version of my device?

You can check the version of your device in different ways, depending on the operating system of your device:

To check the operating system version of your Android device:

1. Go to **Settings**.
2. Tap **About Phone**.
3. Check the OS of your device.

To check the operating system version of your iOS device:

1. Go to **Settings**.
2. Tap **General**.
3. Tap **About**.
4. Check the OS of your device.

## How can I check the current version of my Payhawk app?

For more information, see the help article about [viewing the current version of your Payhawk mobile app](/help/viewing-the-current-version-of-your-payhawk-mobile-app).

## How can I check the newest version of the Payhawk mobile app?

You can check the newest version of the Payhawk mobile app in different ways, depending on the operating system of your device:

To check the newest version of the Payhawk mobile app for Android:

1. Go to **Google Store**.
2. Find **Payhawk**.
3. Tap **About this app**.
4. Scroll down to **App Info**.
5. Under **Version**, you’ll find the latest version.

![App info for Payhawk, showing version, update date, downloads, and required OS.](https://storage.googleapis.com/payhawk-cdn/Emp%3APersonal%20Profile%3AFAQ%20mobile%20app/newest%20version%20android.png)

To check the newest version of the Payhawk mobile app for iOS:

1. Go to **App Store**.
2. Find **Payhawk**.
3. Under **What’s New**, you’ll find the latest version.

![Payhawk app interface showcasing expense management features and user ratings.](https://storage.googleapis.com/payhawk-cdn/Emp%3APersonal%20Profile%3AFAQ%20mobile%20app/newest%20version%20ios.jpg)

## Why can’t I see other users’ expenses in the mobile app?

Both employees and administrators can view only their own expenses. For full access, you need to check the Payhawk’s web portal.

## Why can’t I upload a picture from the photo gallery on my device?

If you cannot upload a picture via the **Add from photo gallery** option on your device, make sure that you've given permission to the Payhawk mobile app to access your photo library.

You can give permission to the Payhawk mobile app to access your photo library in different ways, depending on the operating system of your device:

- For Android, follow the [Google Store instructions](https://support.google.com/android/answer/9431959?hl=en).
- For iOS, follow the [Apple instructions](https://support.apple.com/en-mn/guide/iphone/iph251e92810/14.0/ios/14.0).