---
title: "Freezing and unfreezing your Payhawk card"
slug: "freezing-and-unfreezing-your-payhawk-card"
description: "Freeze your Payhawk card in the app or web portal if it is lost, stolen, or used for fraud, unfreeze it later, and find out why a blocked PIN prevents both."
updated: 2026-10-27T15:56:07Z
published: 2026-10-27T15:56:07Z
canonical: "payhawk.com/freezing-and-unfreezing-your-payhawk-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Freezing and unfreezing your Payhawk card

Your card may have been stolen or you may have lost it. Or, you may suspect that someone has used your card for a [fraudulent transaction](/help/reporting-fraudulent-and-unrecognized-transactions) or you may not be able to recognize a payment that's gone out of your card.

In such cases, you can freeze (block) your card so that no further payments can be made with it until you unfreeze (unblock) it.

> [!WARNING]
> - If your PIN has been blocked for any reason, you will no longer be able to freeze or unfreeze your card.
> - [If you are not able to block your card](/help/blocking-unblocking-and-closing-employees-cards), contact a Payhawk administrator at your company to do it on your behalf.

## Freezing your Payhawk card in the app

To freeze your Payhawk corporate card from the Payhawk mobile app:

1. In the Payhawk mobile app, tap **Cards** and authenticate.
2. Select the **Freeze card** option.
3. In the confirmation dialog, tap on **Freeze**.

As a result, the status of your card will be updated to **Blocked by user**.

![The Cards screen in the mobile app with the Freeze card option, the Freeze card confirmation dialog, and the card with the Blocked by user status.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/freezing-and-unfreezing-your-payhawk-card-01_20261009_ai.png)

## Unfreezing your Payhawk card in the app

To unfreeze your Payhawk corporate card from the Payhawk mobile app:

1. In the Payhawk mobile app, tap **Cards** and authenticate.
2. Select the **Unfreeze card** option.
3. In the confirmation dialog, tap on **Unfreeze**.

As a result, the status of your card will be updated to **Active**.

![The frozen card in the mobile app with the Unfreeze card option, the Unfreeze card confirmation dialog, and the card back in Active status.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/freezing-and-unfreezing-your-payhawk-card-02_20261009_ai.png)

## Freezing your Payhawk card in the portal

To freeze your Payhawk corporate card from the Payhawk web portal:

1. In the [Payhawk web portal](https://portal.payhawk.com), go to **Cards**.
2. Select the desired card by clicking on it.
3. Switch on the **Freeze** toggle button.
4. In the confirmation dialog that opens, click on **Freeze**. As a result, the toggle button under the card will switch to **Unfreeze card**.

![Card side panel in the Cards app with the Freeze card toggle, and the Freeze card confirmation dialog with the Freeze and Cancel buttons.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/freezing-and-unfreezing-your-payhawk-card-03_20261009_ai.png)

## Unfreezing your Payhawk card in the portal

To unfreeze your Payhawk corporate card from the Payhawk web portal:

1. In the [Payhawk web portal](https://portal.payhawk.com), go to **Cards**.
2. Select the desired card by clicking on it.
3. Switch on the **Unfreeze** toggle button.
4. In the confirmation dialog that opens, click on **Unfreeze**. As a result, the toggle button under the card will switch to **Freeze card**.

![Frozen card side panel with the Unfreeze card toggle switched on, and the Unfreeze card confirmation dialog with the Unfreeze and Cancel buttons.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/freezing-and-unfreezing-your-payhawk-card-04_20261009_ai.png)

## Useful resources

- [Blocking and unblocking cards on behalf of employees](/help/blocking-unblocking-and-closing-employees-cards)
- [Reporting fraudulent or unrecognized transactions with your card](/help/reporting-fraudulent-and-unrecognized-transactions)
- [3D security for VISA cardholders](/help/3d-secure-protection-for-online-visa-card-payments)