---
title: "How do I get a refund for a duplicate payment? - Payhawk Help Center"
slug: "how-do-i-request-a-refund-for-a-duplicate-card-payment"
description: "Charged twice by the same merchant? Contact the merchant to request a refund for the duplicate card payment, and reach out to Payhawk Support if it refuses."
updated: 2026-10-19T10:44:16Z
published: 2026-10-19T10:44:16Z
canonical: "payhawk.com/how-do-i-request-a-refund-for-a-duplicate-card-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I request a refund for a duplicate card payment?

If you notice two card transactions with the same amount made to the same merchant, this can indicate that you’ve been charged twice by mistake.

Since payments are processed by the merchant, any cancellations or refunds must be handled by the third-party. Payhawk cannot cancel or refund transactions directly.

To resolve the issue:

1. Contact the merchant and request a refund for the duplicate transaction.
2. If the merchant does not respond or refuses to issue a refund, reach out to the Payhawk Support team for further assistance.

If the duplicate expense has been deleted and you need the documents that were uploaded to it, Payhawk Accountants and Administrators can open the deleted expense from the **Deleted** view in Spend and download the documents from its **Activity** section.