---
title: "I cannot request a new Payhawk card - Payhawk Help Center"
slug: "i-cannot-request-a-new-payhawk-card"
description: "Find out what to do if you cannot request a new Payhawk card: check with your Payhawk Administrator whether card requests are enabled for your entity."
updated: 2026-10-23T13:47:15Z
published: 2026-10-23T13:47:15Z
canonical: "payhawk.com/i-cannot-request-a-new-payhawk-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I cannot request a new Payhawk card

If you cannot request a new Payhawk card, contact your Payhawk Administrator to check whether card requests are enabled for your entity.

Depending on whether card requests are enabled for your entity, proceed as follows:

- If card requests are not enabled for your entity, you must follow your organization’s internal process to request a new card through your Payhawk Administrator.
- If card requests are enabled for your entity, follow the instructions in the article on [submitting and canceling card requests](/help/submitting-and-canceling-card-requests) to request a new Payhawk card.

> [!CAUTION]
> The Payhawk Support team cannot order or issue new cards on behalf of customers.