---
title: "I cannot see an expense or purchase request - Payhawk Help Center"
slug: "i-cannot-see-an-expense-or-purchase-request"
description: "Can't see an expense or purchase request? Check your role, whether you created it or manage its team, the team field and out-of-office or delegated workflows."
updated: 2026-10-23T13:47:27Z
published: 2026-10-23T13:47:27Z
canonical: "payhawk.com/i-cannot-see-an-expense-or-purchase-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I cannot see an expense or purchase request

When you're invited to join the Payhawk system, a Payhawk administrator at your company assigns you a [user role which determines your access and visibility rights](/help/visibility-of-payhawk-roles-and-role-extensions) within the platform.

If you're unable to view a specific expense or purchase request, consider the following:

- Confirm whether you are the creator of the expense or a manager of the team it’s assigned to.
- Check if the expense was submitted with the correct team assignment and that all required fields were completed before approval.
- Review any recent changes to your role or account settings that may have affected your visibility.
- In the case of [out-of-office](/help/enabling-and-disabling-the-out-of-office-mode) or [delegated approval workflows](/help/workflow-fallbacks), ensure the appropriate permissions have been granted to the designated approver or Payhawk administrator.