---
title: "Can't unfreeze a card: employee inactive in HRIS - Payhawk Help Center"
slug: "i-cannot-unfreeze-an-employee-s-card-as-they-are-marked-inactive-in-hris"
description: "If the Unfreeze card toggle is greyed out, the employee is marked inactive in your HRIS. See what happens to their card and how to restore access in Payhawk."
updated: 2026-10-26T08:26:03Z
published: 2026-10-26T08:26:03Z
canonical: "payhawk.com/i-cannot-unfreeze-an-employee-s-card-as-they-are-marked-inactive-in-hris"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I cannot unfreeze an employee's card as they are marked inactive in HRIS

If you’re trying to unfreeze an employee’s card in Payhawk, you can encounter an issue with the **Unfreeze card** toggle button that appears greyed out and you cannot interact with it.

![Toggle switch to unfreeze card for further usage and access.](https://cdn.payhawk.com/Trblshting/hris_remove_employee_unfreeze_card.png)

This issue occurs when an employee's status is set to **Inactive** in your connected HR Information System (HRIS), for example, when the employee is on a long leave.

When an employee is marked as **Inactive** in your HRIS, the following happens automatically:

- The unfreeze card option in Payhawk becomes unavailable to maintain compliance with the employee's inactive status.
- The employee's Payhawk account is temporarily removed from the entity while they are inactive.

To fix this issue, the Payhawk Administrator must change the status of the employee in the HRIS back to **Active**. Once the HRIS syncs the updated information with Payhawk, the **Unfreeze card** toggle button becomes clickable again, the card must remain on its initial state, and the employee is automatically reinvited to the entity.

> [!TIP]
> If your HRIS integration is enabled at the group level but you don't see it as active, your Payhawk Administrator account only has access to a single entity. Check with your internal teams to confirm whether an HRIS integration is active for the entire group.