---
title: "Can't verify my phone number at registration - Payhawk Help Center"
slug: "i-cannot-verify-my-phone-number-while-trying-to-register-my-payhawk-account"
description: "Can't verify your phone number when you register for Payhawk? Check the number format, wait for the SMS code and follow the steps for your role in Payhawk."
updated: 2026-10-26T08:25:27Z
published: 2026-10-26T08:25:27Z
canonical: "payhawk.com/i-cannot-verify-my-phone-number-while-trying-to-register-my-payhawk-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I cannot verify my phone number while trying to register my Payhawk account

If you cannot verify your phone number while trying to register your Payhawk account, ensure the phone number is in the correct format, starting with a **+** (plus sign), followed by the country code, without any spaces between the numerical digits.

> [!TIP]
> Wait at least 15 minutes for your SMS verification code to arrive before requesting a new one. Making multiple SMS requests in a short period can temporarily restrict your phone number for up to one hour.

If you have registered with a phone number in the EEA, UK, or US and have not received a verification SMS code, based on your role, follow the instructions below:

## For Payhawk Employees or Payhawk Accountants

To verify your phone number, a Payhawk Administrator at your company must send the request on your behalf:

1. Ask a Payhawk Administrator to send an email from their registered Payhawk email address to [support@payhawk.com](mailto:support@payhawk.com).
2. In the email, the Payhawk Administrator must include, your current phone number, including the full country code (for example, +44 for the UK).

## For Payhawk Administrators

To verify your phone number:

1. You or another Payhawk Administrator at your company must send an email on your behalf from their registered Payhawk email address to [support@payhawk.com](mailto:support@payhawk.com). The email must contain the current phone number, including full country code.
2. They must copy (cc) another Payhawk Administrator on the email.
3. The cc'd Payhawk Administrator must reply to the thread, confirming the request and verifying the current phone number details.