--- title: "I didn't receive a 3D security notification - Payhawk Help Center" slug: "i-didn-t-receive-a-3d-security-notification" description: "If you don't receive a 3D Secure notification, reinstall the Payhawk Mobile App, enable push notifications in your phone settings and try the payment again." updated: 2026-10-26T08:25:32Z published: 2026-10-26T08:25:32Z canonical: "payhawk.com/i-didn-t-receive-a-3d-security-notification" --- > ## Documentation Index > Fetch the complete documentation index at: https://payhawk.com/help/llms.txt > Use this file to discover all available pages before exploring further. # I didn't receive a 3D security notification                      I didn't receive a 3D security notification                          

If you didn't receive or were unable to approve a 3D security request, follow these steps:

  1. Reinstall the Payhawk Mobile App to reset any settings or permissions that can be affecting your push notifications.

  2. Enable push notifications for the Payhawk Mobile App in your mobile phone's settings.

  3. Attempt the transaction again.

For more information, see the article about 3D secure protection for online VISA card payments.