---
title: "I don't receive a verification SMS - Payhawk Help Center"
slug: "i-don-t-receive-a-verification-sms"
description: "If you don't receive an SMS code, contact Payhawk support and copy your administrator; this is common for numbers outside the UK, EEA and US."
updated: 2026-10-23T13:47:27Z
published: 2026-10-23T13:47:27Z
canonical: "payhawk.com/i-don-t-receive-a-verification-sms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I don't receive a verification SMS

If you have registered with Payhawk with a phone number with a country code outside the EEA, UK, or US, you will not be able to receive a verification SMS and the verification of your Payhawk user has to be done manually by the Payhawk Support team. This issue arises due to regional restrictions on SMS delivery services.

To address this, you can use the manual verification process that involves administrative approval from your company:

1. Submit a request:
  1. Directly email Payhawk Support at [support@payhawk.com](mailto:support@payhawk.com) or reply to the existing support thread where the issue was reported. Include your full name and phone number in the message.
  2. Ensure that one of your company's Payhawk Administrators is CC’d on the email or included in the support thread.
2. Ask a Payhawk Administrator at your company to confirm their approval for verifying your phone number. This confirmation must be provided in writing via the same email thread or support ticket.
3. In some cases, a second Payhawk Administrator from your company may need to confirm their approval. This ensures an additional layer of security for the manual verification process.
4. Once the required administrative approvals are received, the Payhawk Support team will manually verify your phone number and complete your registration or login process.