---
title: "I forgot my security code - Payhawk Help Center"
slug: "i-forgot-my-security-code"
description: "Reset a forgotten security code from the mobile app or the web portal. Select the forgot code option and enter the 4-digit code sent to your email to reset it."
updated: 2026-10-19T10:29:44Z
published: 2026-10-19T10:29:44Z
canonical: "payhawk.com/i-forgot-my-security-code"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I forgot my security code

If you have forgotten your current security code, you can reset it both from the Payhawk mobile app and web portal.

## Resetting your security code in the app

To reset your security code in the Payhawk mobile app:

1. Go to **Cards**. You'll be required to enter your security code.
2. Click on **Forgot code?**.

![The Enter your Payhawk Security Code screen in the mobile app with the Forgot code? link.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/i-forgot-my-security-code-01_20261009_ai.jpg)
3. As a result, you'll receive an email with a 4-digit reset code. Note that this reset code is not your new security code but is used for authentication purposes. Check your email and retrieve the code.
4. Go back to the app and enter the reset code.
5. Then, enter a new security code.
6. Next, confirm the new security code.

## Resetting your security code in the portal

To reset your security code in the Payhawk web portal:

1. Go to **Cards**, select the desired card, and click on **View card details**. In the dialog that opens, click on **Forgot code?**.

![A card panel in the portal with the Enter your security code dialog open after selecting View card details, showing the Forgot code? link.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/i-forgot-my-security-code-02_20261009_ai.png)

Alternatively, click on your profile icon and select **Manage profile**, go to **Change security code**, and click on the **Change security code** button. In the dialog that opens, click on **Forgot code?**.

![The profile menu open on Manage profile, and the Change security code page with the Change security code button.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/i-forgot-my-security-code-03_20261009_ai.png)
2. As a result, you'll receive an email with a 4-digit reset code. Note that this reset code is not your new security code but is used for authentication purposes. Check your email and retrieve the code.
3. Go back to the portal, enter the reset code in the dialog, and click on **Continue**.

![The Check your email! screen asking for the 4-digit recovery code sent to your email address, with Continue, Cancel and Resend recovery code.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/i-forgot-my-security-code-04_20261009_ai.png)

If you haven't received your reset code, click on **Resend recovery code**.
4. In the dialog that opens, enter your new security code and click on **Continue**.
5. Confirm your new security code and click on **Confirm**.