---
title: "I haven't received my card - Payhawk Help Center"
slug: "i-haven-t-received-my-card"
description: "Payhawk cards usually arrive within 5 business days. Learn how to track the delivery from Cards in the Payhawk Web Portal and when to contact Payhawk Support."
updated: 2026-10-23T13:47:27Z
published: 2026-10-23T13:47:27Z
canonical: "payhawk.com/i-haven-t-received-my-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I haven't received my card

Payhawk physical cards are generally delivered in up to 5 business days from issuing.

If you haven't received your Payhawk card within this timeframe:

1. Log in to the Payhawk Web Portal.
2. Open the app switcher in the top-left corner and go to **Cards**.
3. Click on the tracking number of the card. As a result, you'll be redirected to DHL trace and track web page:
  - If your card hasn’t been delivered within 5 days and there is no update on the status via the DHL tracking page, [contact Payhawk Support](/help/contacting-payhawk-support) to further investigate in collaboration with the card-issuing company.
  - If your card was issued several months ago, the tracking information may no longer be accessible on the DHL website, and the proof of delivery may not be available for download. If needed, the Payhawk Support team can provide you with the original tracking number so you can reach out to DHL for further details about the shipment.