---
title: "I lost or damaged my physical card - Payhawk Help Center"
slug: "i-lost-or-damaged-my-physical-card"
description: "If your Payhawk card is lost, stolen or damaged, freeze it in the app or web portal, ask your Payhawk Administrator for a new card and move your subscriptions."
updated: 2026-10-23T13:46:46Z
published: 2026-10-23T13:46:46Z
canonical: "payhawk.com/i-lost-or-damaged-my-physical-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# I lost or damaged my physical card

It is possible that you lost your Payhawk card or that it was accidentally damaged, deteriorated, or stolen.

## Lost or stolen cards

If your physical card is lost or has been stolen, safeguard your account by following the steps:

1. Immediately freeze the card:
  - [Freezing (blocking) your card from the Payhawk Mobile App](/help/freezing-and-unfreezing-your-payhawk-card)
  - [Freezing (blocking) your card from the Payhawk Web Portal](/help/freezing-and-unfreezing-your-payhawk-card)
2. Contact your Payhawk administrator to inform them that the card must be [closed](/help/blocking-unblocking-and-closing-employees-cards) immediately.
3. Your Payhawk administrator must [issue](/help/issuing-physical-cards) a new card in your name.

> [!TIP]
> Payhawk doesn't issue duplicate physical cards, so after the new card has been issued, remember to transfer any existing [subscriptions](/help/creating-subscriptions) and update any payment methods linked to the card accordingly.

## Damaged cards

If your physical card is damaged or deteriorated, contact your Payhawk administrator to inform them that you need a new card to be issued in your name.

## Actions required by Payhawk administrators

In cases where a Payhawk administrator needs to block a Payhawk card, they need to:

1. Log in to the Payhawk portal.
2. Navigate to the **Cards** section.
3. Select the specific card from the list.
4. [Freeze the card](/help/blocking-unblocking-and-closing-employees-cards).

However, if urgent support is required, Payhawk administrators can [contact Payhawk Support](/help/contacting-payhawk-support) and provide the last four digits of the card to the team for them to temporarily freeze it.

> [!WARNING]
> - Cards that were blocked by Payhawk can only be unblocked by Payhawk.
> - Cards blocked by a Payhawk administrator of the account can later be unblocked by any Payhawk administrator.