---
title: "Issues with DocuSign"
slug: "issues-with-docusign"
description: "Resolve common DocuSign issues during your Payhawk application: wrong email addresses, missing signatures, mismatched details, and technical errors or delays."
updated: 2026-10-20T07:09:33Z
published: 2026-10-20T07:09:33Z
canonical: "payhawk.com/issues-with-docusign"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Issues with DocuSign

The following list summarizes some common issues you may encounter when using DocuSign:

- **Incorrect email address** - Ensure the correct email is used for the recipient of the document.
- **Missing signatures** - All required parties must sign the document.
- **Incorrect details** - Mismatch between the person who needs to sign and the contact details.
- **Technical errors** - Occasionally, there may be issues with internet connectivity or accessing the document. [Contact Payhawk Support](/help/contacting-payhawk-support) if the issue persists.

For technical problems with DocuSign, use [this link to contact support](https://support.docusign.com/s/?language=en_US).

## Useful resources

- [Compliance checks and identity verification at Payhawk for UK and EEA entities](/help/compliance-checks-and-identity-verification-at-payhawk-for-uk-and-eea-entities)
- [Summary of Payhawk’s application process](/help/summary-of-payhawk-s-application-process)
- [KYC document requirements by country](/help/kyc-document-requirements-by-country)
- [Eligibility criteria](/help/eligibility-criteria)
- [Issues with identity verification](/help/issues-with-identity-verification)
- [Requesting additional information while applying](/help/requesting-additional-information-while-applying)
- [FAQ on the Payhawk application process](/help/faq-on-the-payhawk-application-process)