---
title: "My outgoing bank payment failed - Payhawk Help Center"
slug: "my-outgoing-bank-payment-failed"
description: "Find out why an outgoing bank payment was rejected, usually because of wrong beneficiary details, and how to retry the original payment, not create a new one."
updated: 2026-10-27T16:18:33Z
published: 2026-10-27T16:18:33Z
canonical: "payhawk.com/my-outgoing-bank-payment-failed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# My outgoing bank payment failed

Outgoing bank payments can be rejected by Payhawk or by the recipient's bank, most often because of incorrect beneficiary details.

When a payment is rejected, you do not need to create a new expense or payment. Once the rejection is processed by the bank, you can retry the original payment.

## Why your bank payment was rejected

A few common causes that lead to a rejected outgoing bank payment include incorrect or incomplete beneficiary details, compliance flag, as well as closed or innactive beneficiary account.

For more details on each cause, see the [reasons for rejected outgoing bank payments](/help/faq-on-payments-1#why-was-my-outgoing-bank-payment-rejected).

## Notes on retrying the payment

- While the payment is pending, the bank is still processing it. Do not create a duplicate payment while the current transaction is still pending.
- Banks usually return rejections by the end of the same day, but the exact timing depends on the bank.
- Payhawk cannot change the payment's status, so once the bank's rejection reaches the system, you can retry the payment.
- Keep the original expense, there's no need to delete it or create a new one, as the retrying payment process uses the same expense.

## Retrying the payment

To retry a rejected payment:

1. Correct the cause of the rejection:
  - For incorrect bank details, [update the beneficiary's bank details](/help/adding-and-editing-your-bank-details-for-reimbursement).
  - For incorrect recipient details, [update employees' reimbursement details](/help/updating-employees-reimbursement-details).
2. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **Spend**.
3. Open the unpaid expense by clicking on it.
4. Click on **Authorize** to retry the payment.

![Expense detail in the Payhawk Web Portal showing the green Authorize button used to retry a rejected outgoing bank payment.](https://storage.googleapis.com/payhawk-cdn/Trblshting/Retrying_the_payment_20260717_ai.png)

## When to contact Payhawk Support

If you've tried the steps above and the payment still cannot be authorized, [contact Payhawk Support](/help/contacting-payhawk-support).

When you contact Payhawk Support, provide them with the following details to help the team investigate further:

- The expense or payment reference.
- The beneficiary name and the last part of their IBAN.
- The amount and currency of the payment.
- The date you initiated the payment.
- Any error message or rejection reason shown.

## Useful resources

- [Adding and editing bank details for reimbursement](/help/adding-and-editing-your-bank-details-for-reimbursement)
- [Updating employees' reimbursement details](/help/updating-employees-reimbursement-details)
- [FAQ on payments](/help/faq-on-payments-1)