---
title: "My physical Payhawk card is not visible - Payhawk Help Center"
slug: "my-physical-payhawk-card-is-not-visible"
description: "If your physical Payhawk card doesn't show in the web portal or mobile app, make sure you have activated it and that you're logged in to the right entity."
updated: 2026-10-26T11:42:25Z
published: 2026-10-26T11:42:25Z
canonical: "payhawk.com/my-physical-payhawk-card-is-not-visible"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# My physical Payhawk card is not visible

If your physical Payhawk card does not appear in the Payhawk Web Portal or Mobile App, there may be different reasons.

## The card has not been activated

Card activation is mandatory for the Payhawk card to be displayed in the Payhawk system. Therefore, make sure you have activated the card through the Payhawk Mobile App. For more information on how to do this, see the article on [how to activate your physical Payhawk card](/help/activating-your-payhawk-card).

## The card is issued to an account associated with another entity

Newly-issued physical Payhawk cards might not be visible in the Payhawk Mobile App if the card is issued under a different entity than the one you are currently logged in to. Therefore, make sure that you are [using the Payhawk account of the correct entity](/help/viewing-and-switching-between-entities-in-payhawk). Once verified, open the Payhawk Mobile App and recheck the **Cards** section.

## No card has been issued to you yet

If no card has been issued to you yet, you can request one. In the Payhawk Mobile App or Web Portal, go to **Cards** and click on **Request a card**. For more information, see [submitting and canceling card requests](/help/submitting-and-canceling-card-requests).

If you cannot request a card, see [I cannot request a new Payhawk card](/help/i-cannot-request-a-new-payhawk-card).

## Useful resources

- [Activating your Payhawk card](/help/activating-your-payhawk-card)
- [Activating your virtual American Express Card](https://help.payhawk.com/en/articles/9144312-activating-your-virtual-american-express-card)
- [Viewing and switching between entities in Payhawk](/help/viewing-and-switching-between-entities-in-payhawk)