---
title: "Employee data not fetched from the HR system - Payhawk Help Center"
slug: "payhawk-is-not-fetching-employee-data"
description: "If Payhawk isn't fetching employee data from your HR system, check the connection requirements, administrator permissions, read access and connection keys."
updated: 2026-10-23T13:45:42Z
published: 2026-10-23T13:45:42Z
canonical: "payhawk.com/payhawk-is-not-fetching-employee-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Payhawk is not fetching employee data from our HR system

If Payhawk is not successfully fetching employee data from your HR system, review the following potential causes and solutions.

## Connection requirements

Before initiating the connection, ensure all requirements are met. Refer to the article about [connecting your HR system to Payhawk](/help/about-connecting-your-hris-to-payhawk#setting-up-a-proper-connection).

## Authorization and access

Payhawk requires proper authorization to access and read data from your HR system. Verify the following:

- Administrator permissions - The user connecting Payhawk and the HR system must have Administrator permissions in both systems.
- Read access - Grant Read access to the sections or attributes containing employee details (Name, Email, Phone Number, Company).
- Connection keys - Ensure the Client ID/Token or API key/Domain are correctly entered into the Payhawk setup wizard.

For more information, see the section on [setting up a proper connection](/help/about-connecting-your-hris-to-payhawk#setting-up-a-proper-connection) between the two systems.

## HR System specifics

The specific actions for setting up authorizations may vary depending on your HR system. For system-specific instructions, see the [Payhawk guides for connecting with supported HR systems](/help/about-connecting-your-hris-to-payhawk#list-of-payhawkhris-connection-guides).

## Disconnected HR system

If the HR system was previously connected, ensure it has not been disconnected. Disconnecting prevents further automatic synchronization.

## Merge authentication

For issues related to authenticating your HRIS account with Merge, consult the [Merge HRIS Authentication guides help pages](https://help.merge.dev/collections/8711975283-hris).