---
title: "Failed card payment notifications for Employees - Payhawk Help Center"
slug: "push-notifications-for-failed-card-transactions"
description: "Receive push notifications for failed card transactions in the Payhawk spend management platform: view transactions and see why payments fail."
updated: 2026-10-23T10:41:25Z
published: 2026-10-23T10:41:25Z
canonical: "payhawk.com/push-notifications-for-failed-card-transactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Push notifications for failed card transactions

As a cardholder, you need to know if and why a transaction with your Payhawk card has failed.

In Payhawk, you can monitor each failed card transaction in the following ways:

- [View all your card transactions](/help/viewing-card-transactions-in-the-app) in the Payhawk Mobile App, including failed, settled, pending, canceled, and refunded payments.
- Receive a descriptive push notification for each failed card transaction explaining the reason for the payment failure.

## Prerequisites

To receive notifications about failed transactions, enable the push notifications for your Payhawk Mobile App from the **Settings** menu of your mobile device.

## List of notifications

The following table summarizes the push notifications Payhawk cardholders receive if an attempted payment with their card has failed.

| **Reason** | **Example** |
| --- | --- |
| Insufficient funds | For example, the card has insufficient funds to complete the purchase amount from the desired merchant. |
| Third-party security requirements | For example, for security reasons, you need to manually type in your PIN code. |
| Wrong or blocked (frozen) card | For example, the card is frozen, thus, the payment amount from the desired merchant cannot be processed. |
| Wrong PIN, CVV, or expiry date | For example, you've entered an incorrect PIN, CVV code, or expiry date. |
| Closed card | For example, the card you tried to use is closed. |
| Inactive card | For example, your card needs to be activated before you can use it. |
| Policy restriction | For example, your transaction was blocked by your company's spend policy, such as a merchant category, country, or time-of-use restriction. |

## Useful resources

- [Locating the PIN code of your card](/help/viewing-and-resetting-the-pin-for-your-payhawk-card)
- [Activating your Payhawk card](/help/activating-your-payhawk-card)
- [Submitting fund requests](/help/submitting-and-canceling-fund-requests)
- [Freezing and unfreezing your Payhawk card](/help/freezing-and-unfreezing-your-payhawk-card)
- [Failed card transactions without notifications](/help/my-card-transaction-failed)