---
title: "Codes or emails you didn't request for Employees - Payhawk Help Center"
slug: "receiving-a-payhawk-verification-code-or-email-you-didn-t-request"
description: "Received a Payhawk verification code, password reset, or sign-up email you didn't request? See what to do to protect your account and your personal details."
updated: 2026-10-27T15:56:03Z
published: 2026-10-27T15:56:03Z
canonical: "payhawk.com/receiving-a-payhawk-verification-code-or-email-you-didn-t-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving a Payhawk verification code or email you didn't request

You can receive an email or a text message from Payhawk with a verification code, a password reset request, or a registration confirmation that you didn't start. Payhawk sends these messages when a login, a password reset, or a registration is started with your email address or phone number.

To keep your details safe, consider the following information.

## What to do when you receive a message you didn't request

To protect your account and your details:

1. Don't share the code with anyone. Payhawk never contacts you by phone to ask for your password or 2FA codes.
2. Don't open links from the unexpected message. Access Payhawk only by typing [https://payhawk.com](https://payhawk.com) into your browser.
3. If you have a Payhawk account, [change your password](/help/changing-and-resetting-the-password-for-your-personal-payhawk-account).
4. If you have a Payhawk account, review your trusted devices. In the [Payhawk Web Portal](https://portal.payhawk.com), hover over your profile picture and select **Manage profile** > **Security** > **Two-factor authentication**. Delete any device you don't recognize.
5. Contact Payhawk Support at [support@payhawk.com](mailto:support@payhawk.com). Include which messages you received and when.

## If you don't use Payhawk

If you don't have a Payhawk account, don't use the code to register or log in. Contact Payhawk Support at [support@payhawk.com](mailto:support@payhawk.com) and include which messages you received and when, so the team can check the activity linked to your email address.

## If you receive a login notification you didn't start

When your trusted device shows a **Confirm login to Payhawk** notification for a login you didn't start, tap **Decline**. Then change your password and contact Payhawk Support.

## Useful resources

- [Best practices for your Payhawk account security](/help/best-practices-for-your-payhawk-account-security)
- [Adding and managing trusted devices for your personal Payhawk account](/help/adding-and-managing-trusted-devices-for-your-personal-payhawk-account)
- [Troubleshooting login issues](/help/troubleshooting-login-issues)