---
title: "Request and PO statuses for Accountants - Payhawk Help Center"
slug: "request-and-purchase-order-statuses"
description: "See the statuses of requests and purchase orders in Payhawk, from draft to closed, and how two or three-way matching flags partial deliveries and discrepancies."
updated: 2026-10-23T10:37:49Z
published: 2026-10-23T10:37:49Z
canonical: "payhawk.com/request-and-purchase-order-statuses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Request and purchase order statuses

Requests and purchase orders are assigned statuses that reflect their stage in the lifecycle, as well as whether the requested quantities and amounts match what has been delivered and paid.

## Request lifecycle statuses

- **Draft** – The request is in the **Submit** tab and needs to be submitted.
- **Pending review** – The request is in the **Review** tab (if reviews are part of the workflow) and awaits review by assigned employees.
- **Pending approval** – The request is in the **Approval** tab and awaits approval by assigned employees.
- **Scheduled** – The request is recurring and is scheduled for a future date according to the original settings.
- **Returned** – The request is in the **Submit** tab after it has been returned to the employee for updates.
- **Open** – The request is approved and currently in the process of delivery and/or payment.
- **Closed** – The request is closed, either manually or based on auto-close rules set by your company’s Payhawk Administrator.

## Depending on the quantity and quality match

Depending on the settings defined by Payhawk Administrators, [the system performs a two- or three-way matching](https://help.payhawk.com/en/articles/10163215-overview-of-requests-for-accountants#h_109b067d4d) for requests - it compares the originally requested number of units and price on the purchase with the goods received note (GRN) and invoices before payment and displays a corresponding status for each.

> [!TIP]
> When the payment method for a request is **Card**, the matching process will be done based on the gross amount. For all other payment methods, matching will be done using the net amount.

The individual statuses of each line item of the request can be any of the following:

- **FULL** - The received quantity matches the requested quantity.
- **MATCHED** - The invoiced amount matches the requested amount.
- **N/A** (for received quantities) - Not required.
- **NONE** - The receipt note or invoice is not uploaded.
- **PARTIAL** - The received quantity or the invoiced amount is less than the requested one.
- **DISCREPANCY** - If the received quantity or the invoiced amount is more than the requested one, the **DISCREPANCY** status will be colored in orange. If the received quantity or invoiced amount is within the acceptable percentage and/or specific amount set as the threshold, the **DISCREPANCY** status will be colored in green.

The status of the request is the aggregated status of each line item and can be any of the following:

- **FULL** - All lines are in status **FULL**.
- **MATCHED** - All lines are in status **MATCHED**.
- **N/A** (for received quantities) - Not required for any lines.
- **NONE** - All lines are in status **NONE** or **N/A**.
- **PARTIAL** - No items are in discrepancy, and the invoiced amount of all lines is less than the total amount of the request.

For example, if two lines are with status **MATCHED**, but one line is with status **PARTIAL**, then the overall displayed status will be **PARTIAL**.
- **DISCREPANCY** - At least 1 item is in discrepancy status.

![A table displaying various purchase orders with amounts, types, and statuses highlighted.](https://storage.googleapis.com/payhawk-cdn/Adm%3ARequests/within%20discrepancy.jpg)