--- title: "Submitting and canceling card requests" slug: "submitting-and-canceling-card-requests" description: "Request or cancel business expense cards in the Payhawk spend management platform: choose physical, virtual or single-use cards and send via the app or portal." updated: 2026-10-27T15:56:21Z published: 2026-10-27T15:56:21Z canonical: "payhawk.com/submitting-and-canceling-card-requests" --- > ## Documentation Index > Fetch the complete documentation index at: https://payhawk.com/help/llms.txt > Use this file to discover all available pages before exploring further. # Submitting and canceling card requests If needed, you can submit a card request and ask for a new corporate card to be issued in your name as a cardholder. Depending on your use case, you can request a [standard physical, standard virtual, or a single-use virtual card](/help/overview-of-cards-card-limits-and-advanced-card-controls-for-administrators). If your company is based in the US and your company has connected the two systems, you can also ask for a virtual American Express Card that will be issued and managed through Payhawk. Your card request will be submitted to the respective approvers at your company based on the workflows defined by your Payhawk administrator. ## Notes on requesting new cards - For your card request to be completed, it has to be approved by a defined approver and, then, issued by a Payhawk administrator at your company. - You will be able to request new virtual American Express Cards only if your company is based in the US and a connection between the American Express and Payhawk systems has been established. - As the owner of the card request, you are the only one who can view the name of the next approver. - Team cards are corporate cards that Payhawk Administrators link to a shared limit, so cardholders can spend the funds in that limit for its intended purpose. Team cards are not among the card types you can request. To use a team card, ask a Payhawk Administrator to link your card to it. ## Requesting cards in the app To submit a card request from the Payhawk mobile app: 1. In the app, tap **Cards**. If you don't have a card yet, click on the **Request a card** button. Otherwise, click on the **+** (plus) icon in the upper-right corner of the screen. 2. In the dialog that opens, select the type of card you need. For more information about Payhawk cards, see the [overview article on the available card types](/help/overview-of-cards-card-limits-and-advanced-card-controls-for-administrators). 3. Under **Note**, provide the reason for your card request. If requesting a single-use card, you'll need to additionally define the amount you need for the single transaction. For your convenience, you'll be able to see who is going to approve your card request according to the defined workflows at your company. 4. Click on **Send request**. ![Payhawk mobile app Cards screen with the plus icon, the Request a card sheet with the card types, and the Request a Virtual card form with a note and the Send request button.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-card-requests-01_20261009_ai.png) ## Canceling your card request in the app To cancel a card request from the Payhawk mobile app: 1. In the app, tap **Inbox**. 2. In the **Pending** tab, select the request for the new card you want to cancel by clicking on it. 3. Tap **Cancel request**. ![Payhawk mobile app Inbox with a pending virtual card request, and the request details with the Cancel request button.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-card-requests-02_20261009_ai.png) ## Requesting new cards in the portal To request a new card from the Payhawk web portal: 1. In the Payhawk portal, go to **Cards**. 2. Click on **Request a card**. 3. In the dialog that opens, select the type of card you need. For more information about Payhawk cards, see the [overview article on the available card types](/help/overview-of-cards-card-limits-and-advanced-card-controls-for-administrators). 4. Under **Note**, provide the reason for your card request. If requesting a single-use card, you'll need to additionally define the amount you need for the single transaction. For your convenience, you'll be able to see who is going to approve your card request according to the defined workflows at your company. 5. Click on **Send request.** ![Cards page in the Payhawk portal with the Request a card button, and the Request a card side panel with a virtual card selected and a note.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-card-requests-03_20261009_ai.png) ## Canceling your card request in the portal To cancel a card request from the Payhawk web portal: 1. In the [Payhawk web portal](https://portal.payhawk.com), go to **Inbox** > **My requests**. 2. In the **Pending** tab, select the request for the new card you want to cancel by clicking on it. 3. Click on **Cancel request**. ![Inbox My requests in the Payhawk portal with a pending card request open and its three dots menu showing Cancel request.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-card-requests-04_20261009_ai.png) ## Useful resources - [Viewing the PIN code for your card](/help/viewing-and-resetting-the-pin-for-your-payhawk-card) - [Submitting fund requests](/help/submitting-and-canceling-fund-requests) - [Submitting ATM withdrawal requests](/help/submitting-and-canceling-atm-withdrawal-requests)