---
title: "Submitting and canceling fund requests"
slug: "submitting-and-canceling-fund-requests"
description: "Request extra card funds through the Payhawk spend management platform and cancel pending requests via app or portal; funds are available after approval."
updated: 2026-10-19T09:52:14Z
published: 2026-10-19T09:52:14Z
canonical: "payhawk.com/submitting-and-canceling-fund-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting and canceling fund requests

If you as an employee have to pay company expenses but have no available funds on your Payhawk card, you can quickly submit a fund request for the extra amount you need.

Once you create the fund request, it is submitted to the relative person who is responsible for the approval of the amount and who gets notified by a push notification on their Payhawk mobile app.

If you have submitted a fund request that is no longer relevant, you can cancel it either from the Payhawk mobile app or from the Payhawk web portal.

## Specifics

- You will be able to use the money you requested only after the person assigned by your company as an approver approves the submitted fund request.
- As the owner of the fund request, you are the only one who can view the name of the next approver.
- If your card is blocked, for example, because you have not uploaded an invoice for a payment, you can still submit a fund request for it at any time. However, submitting a fund request does not unblock the card and you can spend the requested funds only after your card is unblocked.

## Submitting fund requests in the app

To create and submit a fund request from the Payhawk mobile app:

1. Open the Payhawk mobile app.
2. Tap **Cards** and authenticate.
3. Select the card you want to refund.
4. Tap the **Add funds** button.
5. Enter the desired amount.
6. In the **Note** field, provide the reason for submitting the fund request.
7. (Optional) Upload a supporting file to provide justification for your fund request.
8. Click on the **Request** button to submit the fund request.

![Payhawk mobile app Cards screen with the Add funds option, and the Request funds form with the amount, a note and the Request button.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-fund-requests-01_20261009_ai.png)

## Cancelling fund requests in the app

To cancel a submitted fund request from the Payhawk mobile app that has not yet been approved:

1. Tap **Cards** and authenticate.
2. Select the **View pending request** option.
3. In the dialog that opens, tap the **Cancel request** button.

![Payhawk mobile app Cards screen with the View pending request option, and the pending fund request with the Cancel request button.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-fund-requests-02_20261009_ai.png)

## Submitting fund requests in the portal

To create and submit a fund request from the Payhawk web portal:

1. Log in to your Payhawk account.
2. Go to **Cards**.
3. Select the card you need by clicking on it.
4. Click on the three dots menu and select **Request funds**.
5. In the dialog that opens, enter the desired amount and provide the reason for the fund request.
6. (Optional) Upload a supporting file to provide justification for your fund request.
7. Click on the **Request** button.

![Card side panel in the Payhawk portal with the three dots menu open on Request funds, and the Request funds side panel with the amount and a note.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-fund-requests-03_20261009_ai.png)

## Cancelling fund requests in the portal

To cancel a submitted fund request from the Payhawk web portal that has not yet been approved:

1. Go to **Cards**.
2. Select the card you need by clicking on it.
3. In the **Pending fund request** dialog, click on the **View status** button.
4. In the dialog that opens, click on the **Cancel request**.

![Card side panel in the Payhawk portal with the Pending fund request banner and View status, and the fund request with its three dots menu showing Cancel request.](https://cdn.payhawk.com/navigation-redesign-didi_20261009_ai/submitting-and-canceling-fund-requests-04_20261009_ai.png)

## Video guide

To get started with submitting and cancelling fund requests, watch the following onboarding tutorial (EN only).

[Embedded content](https://www.youtube.com/embed/5DeW3bH4V_U)

## Useful resources

- [Viewing the PIN code for your card](/help/viewing-and-resetting-the-pin-for-your-payhawk-card)
- [Submitting ATM withdrawal requests](/help/submitting-and-canceling-atm-withdrawal-requests)
- [Reporting fraudulent or unrecognized transactions with your card](/help/reporting-fraudulent-and-unrecognized-transactions)