---
title: "Subsidiary not configured for Administrators - Payhawk Help Center"
slug: "subsidiary-not-configured-correctly-please-update-connection-settings"
description: "Fix the export error when the accounting system connection has no subsidiary saved. In Settings, Integrations, reconnect and select the right subsidiary."
updated: 2026-10-27T15:09:13Z
published: 2026-10-27T15:09:13Z
canonical: "payhawk.com/subsidiary-not-configured-correctly-please-update-connection-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Subsidiary not configured correctly. Please update connection settings.

## Error message

```plaintext
Subsidiary not configured correctly. Please update connection settings.
```

## Affected ERP integrations

- Exact Online
- MS Business Central
- Microsoft Dynamics 365 Finance & Operations
- Oracle NetSuite
- QuickBooks Online

## Cause

This error occurs when the integration connection was not configured properly. If the connection process was interrupted before a subsidiary was selected, or if the subsidiary information was not saved correctly, expenses will fail to export. In most cases, the connection will be marked as **Invalid Connection** and will require reconnection.

## Solution

To resolve this issue:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **Settings** > **Integrations**.
2. Locate your accounting system integration, for example, Oracle NetSuite.
3. Check the connection status. If it displays **Invalid Connection**, you will need to reconnect.
4. Click **Reconnect**. Follow the connection setup steps and ensure you select the correct subsidiary when prompted.
5. Complete the connection process and save the settings. Once the connection is properly configured, return to **Spend** and try to export the expense again.