---
title: "Synching and updating departments from Oracle NetSuite"
slug: "synching-and-updating-departments-from-oracle-netsuite"
description: "Update and sync department data from Oracle NetSuite into Payhawk to keep your employee records and expenses aligned between the two systems."
updated: 2026-10-27T15:11:06Z
published: 2026-10-27T15:11:06Z
canonical: "payhawk.com/synching-and-updating-departments-from-oracle-netsuite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Synching and updating departments from Oracle NetSuite

When you [connect your Payhawk account to Oracle NetSuite](/help/connecting-payhawk-to-oracle-netsuite), your available Oracle NetSuite departments are automatically imported.

## Syncing departments from Oracle NetSuite

When connecting your Payhawk account to Oracle NetSuite, you can choose to sync departments from Oracle NetSuite to Payhawk as one of the following options:

- Departments can be synced in Payhawk as a **Custom field**. Once you select this option, the custom field can be found in **Settings** > **Fields library**. Note that for the departments to be synced as a custom field, you must [set a custom name for your group team structure](/help/managing-teams-on-a-group-level), and the name must not be departments.
- Departments can be synced in Payhawk directly as a mapping field for your Payhawk Departments structure. Note that both the **None** and **Mapping against Teams** options will default to departments being synced as a mapping field.

![Sync Departments as drop-down menu with the None, Custom field and Mapping against Teams options](https://cdn.payhawk.com/Navigation%20images%20Desi_20261009/netsuite_sync_departments_as_20261009_ai.png)

## Updating departments from Oracle NetSuite

If you update your Oracle NetSuite departments after the connection between the two systems has been established, you have to manually update the teams data in Payhawk.

To manually update your teams (departments) in Payhawk:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), open the app switcher in the top-left corner and go to **Employees** > **Teams.**
2. Click on **Update from NetSuite**.
3. Click on the team you need.
4. Select the three-dot menu and click on **Edit*.***
5. From the **External ID** drop-down list, choose the Oracle NetSuite department you want to map.

![Teams page with the Update from NetSuite button and the Edit team panel with the NetSuite departments drop-down for the external ID of an entity](https://cdn.payhawk.com/Navigation%20images%20Desi_20261009/netsuite_teams_external_id_20261009_ai.png)

If your entity is part of a multi-entity group, its teams are managed at the group level. In that case, switch to the group, go to **Employees** > **Teams**, click on the team, and click on **Edit** next to **Entity visibility**. From the **External ID** drop-down list next to your entity, choose the Oracle NetSuite department and click on **Save**.

## Next steps

- [Updating VAT rates from Oracle NetSuite](/help/updating-vat-rates-from-oracle-netsuite)