---
title: "NetSuite connection lost for Administrators - Payhawk Help Center"
slug: "the-connection-to-netsuite-has-been-invalidated-please-try-connecting-again"
description: "Fix the error when the connection to Oracle NetSuite is invalidated, for example after a revoked token or changed script permissions: reconnect the integration."
updated: 2026-04-15T12:43:59Z
published: 2026-04-15T12:43:59Z
canonical: "payhawk.com/the-connection-to-netsuite-has-been-invalidated-please-try-connecting-again"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# The connection to NetSuite has been invalidated, please try connecting again.

## Error message

```plaintext
The connection to NetSuite has been invalidated, please try connecting again.
```

## Affected ERP integrations

- Oracle NetSuite

## Cause

This error occurs when Payhawk receives an `INVALID_LOGIN_ATTEMPT` error from Oracle NetSuite. The error indicates that the connection has been broken, typically due to changes made in the ERP.

Common reasons include:

- An Oracle NetSuite Administrator changed permissions on an ERP bundle script (not applicable for SuiteApp connections).
- An Oracle NetSuite Administrator manually revoked the authentication token from the ERP.

> [!TIP]
> The tokens used by Payhawk do not have an expiration date. Under normal circumstances, connection issues should not occur unless changes are made in Oracle NetSuite.

## Solution

To resolve this issue:

1. In Payhawk, navigate to **Settings** > **Integrations** > **NetSuite**.
2. Disconnect and reconnect the NetSuite integration.
3. Follow the authentication prompts to reestablish the connection.
4. Verify that the connection is active and retry your export.