---
title: "Troubleshooting remittance advice delivery - Payhawk Help Center"
slug: "troubleshooting-remittance-advice-delivery"
description: "Find out why a supplier did not receive a remittance advice, such as a missing or wrong email or the spam folder, and how to fix it and resend the advice."
updated: 2026-10-27T16:10:56Z
published: 2026-10-27T16:10:56Z
canonical: "payhawk.com/troubleshooting-remittance-advice-delivery"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting remittance advice delivery

If a supplier did not receive a remittance advice, or an advice was not sent, this might be because of the following common issues. This article lists their causes and solutions.

## The advice was not sent because the supplier has no email

For a supplier to receive a remittance advice, it must have a contact email saved in Payhawk. If this email is missing, the authorizing employee will see on the payment confirmation screen that the advice was not sent, along with an **Add email to send remittance** option. Selecting it opens a dialog where they can enter the recipient's email and click on **Send**. To make future advices send automatically, employees with the permissions for editing supplier details can add the email.

## The advice went to the wrong email

You need to update the recipients on the supplier and resend the advice:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to the **Suppliers** app and select the desired supplier.
2. In the **Contact** section, click on **Edit** and select **Send remittance advice to different recipients**.
3. Enter the correct emails and click on **Save**.
4. Open the bill and select **Send remittance advice** to resend it.

![Invoice details for an editorial photo shoot in Yucatan, Mexico, totaling $300.](https://storage.googleapis.com/payhawk-cdn/Acc%3ASuppliers%3ARemittance%20advice/Bill_actions_menu_send_remittance_advice_20260910_ai.png)

## The supplier did not receive the advice

Ask the supplier to check their **Spam** or **Junk** folder for an email from a [payhawk.com](http://payhawk.com) address. Confirm the recipient email is correct on the supplier, then resend the advice from the bill. Resending uses the same secure link, which always shows the latest payment status.

## No remittance advice was sent for a reimbursement

Remittance advices are intended for suppliers. Advices are not sent for employee reimbursements.

## No remittance advice was sent for a failed payment

When a payment is rejected or returned, Payhawk will not send an advice for it and the supplier will not be informed that a failed payment is on its way. However, if a payment has been authorized successfully in Payhawk but is later on returned by the recipient’s bank, the [advice status page](/help/understanding-remittance-advice-statuses) will update to reflect that the payment was not successful.