---
title: "NetSuite payment export error for Administrators - Payhawk Help Center"
slug: "unable-to-export-payments-for-this-expense-please-check-whether-the-employee-vendor-is-active-in-netsuite"
description: "Fix the Oracle NetSuite error when payments can't be exported: reactivate the employee or vendor in NetSuite, or select another vendor if the period is closed."
updated: 2026-10-20T15:08:00Z
published: 2026-10-20T15:08:00Z
canonical: "payhawk.com/unable-to-export-payments-for-this-expense-please-check-whether-the-employee-vendor-is-active-in-netsuite"
---

> ## Documentation Index
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# Unable to export payments for this expense. Please check whether the employee/vendor is active in NetSuite.

## Error message

```plaintext
Unable to export payments for this expense. Please check whether the employee/vendor is active in NetSuite.
```

## Relevant ERP integrations

- Oracle NetSuite

## Cause

The payment cannot be exported because the employee (for an expense report) or the vendor (for a vendor bill) is inactive.

## Solution

Reactivate the employee or vendor as needed. Alternatively, if the period is closed, select a different vendor and update it in Oracle NetSuite. If the period is open, Payhawk will automatically update the vendor.