---
title: "What to do if your invitation link expired - Payhawk Help Center"
slug: "what-must-i-do-if-my-payhawk-invitation-link-expired-or-couldnt-be-used"
description: "Find out what to do when your Payhawk invitation link expires or fails, how to request a new invite, and what administrators can do to resend it quickly."
updated: 2026-10-27T16:18:40Z
published: 2026-10-27T16:18:40Z
canonical: "payhawk.com/what-must-i-do-if-my-payhawk-invitation-link-expired-or-couldnt-be-used"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# What must I do if my Payhawk invitation link expired or couldn’t be used?

Payhawk invitation links are essential for completing your account registration. Each link has a set validity period, and there are clear steps for addressing common issues with invitation links.

## Invitation link validity and expiration

Payhawk invitation links are valid for 5 days from the time they are sent. If you do not use the link within this timeframe, it will expire, and a new invitation must be requested.

## Steps for Employees

If your invitation link has expired or wasn’t received:

1. Inform your Payhawk Administrator and request a new invitation email to your work address.
2. Once you receive the new invitation, follow the instructions in the email promptly to complete your registration within 5 days.

## Steps for Administrators

If a user cannot register, even after receiving a new invitation:

1. In the [Payhawk Web Portal](https://portal.payhawk.com), go to **Employees** > **Employees** > **Invited** tab.
2. Select the employee in question by clicking on it.
3. Click on the **Resend invite** button to [resend the email invite](/help/how-can-i-resend-email-invites-to-employees).

## Notes on link expiration

- If users still experience issues after completing the above steps, ensure they follow the registration process outlined in the invitation email, avoiding alternative methods such as in-app registration.
- After completing registration and activation, users will be ready for subsequent activities, such as card issuance, as applicable.