---
title: "Why does the IBAN differ for the same supplier? - Payhawk Help Center"
slug: "why-does-the-iban-differ-for-two-expenses-with-the-same-supplier"
description: "If IBANs differ for the same supplier, it’s because reimbursements use the employee’s bank account; update outdated IBANs and review transactions."
updated: 2026-10-23T13:47:33Z
published: 2026-10-23T13:47:33Z
canonical: "payhawk.com/why-does-the-iban-differ-for-two-expenses-with-the-same-supplier"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does the IBAN differ for two expenses with the same supplier?

IBAN discrepancies usually result from differences in where Payhawk pulls the account information, namely:

- For supplier-related expenses, Payhawk retrieves the IBAN from the supplier profile in Payhawk.
- For reimbursements, Payhawk retrieves the IBAN from the user profile. If this information is outdated, discrepancies can occur.

To resolve this issue, try the following approaches:

- Update outdated reimbursement data
  - Employees have to ensure their profile contains the correct and current IBAN.
  - Payhawk Administrators can manually update outdated IBANs in user profiles to reflect the correct account information.
- Review open transactions:
  - Check reimbursements linked to previously used or incorrect IBANs.
  - Update the details where needed to ensure consistency and avoid failed transactions.