---
title: "Exact blocked division for Administrators - Payhawk Help Center"
slug: "your-exact-online-division-is-marked-as-blocked-check-the-selected-exact-online-division-before-trying-an-expense-export"
description: "Fix the Exact Online division is marked as blocked error: change the Active from and Active to dates of the division or connect to a division that is active."
updated: 2026-10-21T10:25:25Z
published: 2026-10-21T10:25:25Z
canonical: "payhawk.com/your-exact-online-division-is-marked-as-blocked-check-the-selected-exact-online-division-before-trying-an-expense-export"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://payhawk.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Exact Online division is marked as blocked. Check the selected Exact Online division before trying an expense export.

## Error message

```plaintext
Your Exact Online division is marked as blocked. Please check the selected Exact Online division before trying an expense export.
```

## Affected ERP integrations

- Exact Online

## Cause

This error occurs when the Exact Online division connected to Payhawk has been marked as **blocked**. A division can become blocked if an **Active from** or **Active to** date range has been configured for it, and the current date falls outside of that range. When a division is blocked, Exact Online prevents any transactions from being processed within it, and the Payhawk export to fail.

## Solution

To resolve this issue:

1. Log in to your Exact Online account.
2. From the top left menu, click on the dropdown that shows the available divisions.
3. Click **Show All** to view all available divisions.

![Payhawk Ltd. interface showing recently used companies and options to view more.](https://cdn.payhawk.com/Adm%3AIntegrations%3AError%20messages/exact%20online_blocked_1.png)
4. Locate and select the division that is connected to Payhawk.
5. Check the **Active from** and **Active to** fields for the division:
  - If no dates are specified, the division should not be blocked.
  - If dates are specified, verify that the current date falls within the defined date range.
  - If the current date falls outside of the date range, the division will be blocked.
6. Confirm that the **Blocked** setting shows **None None**, indicating that the division is not blocked. If the division is blocked, update the **Active from / Active to** date range to include the current date, or remove the date restrictions entirely.

![Company maintenance interface showing fields for code, name, and status details.](https://cdn.payhawk.com/Adm%3AIntegrations%3AError%20messages/exact%20online_blocked_2.png)
7. Save any changes made.
8. Return to Payhawk and attempt to export the expense again. The export must now be successful.

> [!TIP]
> If the division is intentionally blocked and cannot be unblocked, reconnect the Payhawk integration to an active, unblocked division in Exact Online.