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Employee Experience Manager

Location

Sofia

Employment type

Full-time

Team

People and Talent

<div class="content-intro"><p><strong>Company Mission</strong></p> <p><span style="font-weight: 400;">At Payhawk, we’re building the financial system of tomorrow. Our mission is to simplify company spending and empower every business to reach its full potential by automating its payments and back-office work. We help finance teams manage credit cards, payments, expenses, cash, and invoices in one integrated experience. Our credit card and enterprise software power some of the most innovative and fast-growing businesses, like LuxAir, Scalable Capital, Flink, Gtmhub, Viking Life, and many more.&nbsp;</span></p> <p><span style="font-weight: 400;">We’re based in London, Berlin, Sofia, Barcelona, Paris, and Amsterdam and we serve customers in over 30 countries. We’ve raised more than $140M in funding from the investors of Stripe, Klarna, N26, Robinhood, Revolut, and Nubank. Our values include taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking your mind. There’s no hierarchy when we discuss plans and strategy&nbsp; — just good ideas and opportunities. We’re changing the world of payments, and we’re looking for an exceptional team to help us.</span></p></div><p><strong>About the role&nbsp;</strong></p> <p><span style="font-weight: 400;">We are looking for an individual who will build and maintain an engaging employee centric lifecycle. Our Employee Experience Manager will be a natural leader with strong interpersonal skills and a people-focused mindset.</span></p> <p>&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li><span style="font-weight: 400;">Deliver engaging events and initiatives that resonate across different teams, and locations</span></li> <li><span style="font-weight: 400;">Own surveys that measure employee sentiment (eNPS and Employee Satisfaction Index) and work with our Talent Partnering teams and managers to turn insights into meaningful action</span></li> <li><span style="font-weight: 400;">Proactively seek out feedback and ways to improve employee experience, whether that be company events, travel or socials.</span></li> <li><span style="font-weight: 400;">Run and maintain the company benefit programme globally.&nbsp;</span></li> <li><span style="font-weight: 400;">As part of the benefits programme, build and execute the Payhawk work and travel experience&nbsp;</span></li> <li><span style="font-weight: 400;">Keep the office in Sofia running smoothly and overseeing admin support.&nbsp;</span></li> </ul> <p><strong>Requirements&nbsp;</strong></p> <ul> <li><span style="font-weight: 400;">3+ years of experience in a similar role in a fast paced environment</span></li> <li><span style="font-weight: 400;">An enthusiastic and personable approach, with a passion for culture building</span></li> <li><span style="font-weight: 400;">A lot of LOVE for running events, interactive sessions and engagement activities</span></li> <li><span style="font-weight: 400;">A collaborative mindset, and is able to bring stakeholders on board with ideas</span></li> <li><span style="font-weight: 400;">Excellent communication and interpersonal skills (especially listening)</span></li> <li><span style="font-weight: 400;">The ability to own and make decisions with incomplete information</span></li> </ul> <p><strong>Company Benefits</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">30 days holiday paid leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive compensation package</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Two weeks exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible working hours and opportunity to work from home&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Regular team-wide events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Additional Medical care</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company office massages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Campus X membership benefits&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to use the Payhawk product</span></li> </ul>
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